JD
Jaybee D
1 reviews | Active since Nov 2021
15 Nov 2021, 13:53
Unreliable, *****.
I'm still waiting for feedback since you said you investigating the matter. It's almost a month now, I don't have a settlement letter, ITCs not updated. But I gave you the necessary documents to trace the payment and checking with Alliance. No one has called to update me about anything.
You don't respond to your emails, you drops my calls when I call to ask about this. You keep saying you will get back to me. Its long overdue now, Your system still accumulates interest on the account that is fully paid.
Kanti what's wrong ya'll. Sies ..your service is wreck.
Helpful (0)
Replies (3)0
Replies (3)Wonga's replyOfficial
15 Nov 2021, 15:53Hi Jaybee,
We humbly apologize for any inconvenience caused.
We are still waiting for our Collections Team to get back
to us with regards to your payment allocation.
Once your payment has been allocated, the payment will be back dated.
Should there be any interest and fees added, the system will automatically write it off.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We are still waiting for our Collections Team to get back
to us with regards to your payment allocation.
Once your payment has been allocated, the payment will be back dated.
Should there be any interest and fees added, the system will automatically write it off.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply15 Nov 2021, 15:53
Official
Hi Jaybee,
We humbly apologize for any inconvenience caused.
We are still waiting for our Collections Team to get back
to us with regards to your payment allocation.
Once your payment has been allocated, the payment will be back dated.
Should there be any interest and fees added, the system will automatically write it off.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We are still waiting for our Collections Team to get back
to us with regards to your payment allocation.
Once your payment has been allocated, the payment will be back dated.
Should there be any interest and fees added, the system will automatically write it off.
Thank you for your patience.
The Wonga Team.
Best regards,
JD
Jaybee D's updateReviewer Update
15 Nov 2021, 16:23I see, but what is it that you do to push your collections department to resolve this matter because honestly this isn't fair. It's 3 weeks reporting the same problem. I have to always ask about the progress, you don't say anything before I ask you. I need a settlement letter asap. I can't wait any longer. I don't have a week to wait for , Please provide me with a settlement letter.
JD
Jaybee D's update15 Nov 2021, 16:23
Reviewer Update
I see, but what is it that you do to push your collections department to resolve this matter because honestly this isn't fair. It's 3 weeks reporting the same problem. I have to always ask about the progress, you don't say anything before I ask you. I need a settlement letter asap. I can't wait any longer. I don't have a week to wait for , Please provide me with a settlement letter.
Wonga's replyOfficial
16 Nov 2021, 08:02Hi Jaybee,
Thank you for your response.
We can confirm that we have escalated your account to
our Collections Manager to investigate why the
request is not being actioned.
Kind Regards
The Wonga Team.
Thank you for your response.
We can confirm that we have escalated your account to
our Collections Manager to investigate why the
request is not being actioned.
Kind Regards
The Wonga Team.
Best regards,
Wonga's reply16 Nov 2021, 08:02
Official
Hi Jaybee,
Thank you for your response.
We can confirm that we have escalated your account to
our Collections Manager to investigate why the
request is not being actioned.
Kind Regards
The Wonga Team.
Thank you for your response.
We can confirm that we have escalated your account to
our Collections Manager to investigate why the
request is not being actioned.
Kind Regards
The Wonga Team.
Best regards,
