JD
Jaybee D

1 reviews | Active since Nov 2021

15 Nov 2021, 13:53

Unreliable, *****.

I'm still waiting for feedback since you said you investigating the matter. It's almost a month now, I don't have a settlement letter, ITCs not updated. But I gave you the necessary documents to trace the payment and checking with Alliance. No one has called to update me about anything.

You don't respond to your emails, you drops my calls when I call to ask about this. You keep saying you will get back to me. Its long overdue now, Your system still accumulates interest on the account that is fully paid.

Kanti what's wrong ya'll. Sies ..your service is wreck.

0
Replies (3)
Wonga
Wonga's reply15 Nov 2021, 15:53
Official
Hi Jaybee,

We humbly apologize for any inconvenience caused.

We are still waiting for our Collections Team to get back 

to us with regards to your payment allocation.

Once your payment has been allocated, the payment will be back dated.

Should there be any interest and fees added, the system will automatically write it off.

Thank you for your patience.

The Wonga Team.

Best regards,

JD
Jaybee D's update15 Nov 2021, 16:23
Reviewer Update
I see, but what is it that you do to push your collections department to resolve this matter because honestly this isn't fair. It's 3 weeks reporting the same problem. I have to always ask about the progress, you don't say anything before I ask you. I need a settlement letter asap. I can't wait any longer. I don't have a week to wait for , Please provide me with a settlement letter.
Wonga
Wonga's reply16 Nov 2021, 08:02
Official
Hi Jaybee, 

Thank you for your response.

We can confirm that we have escalated your account to 

our Collections Manager to investigate why the 

request is not being actioned.

Kind Regards 

The Wonga Team.

Best regards,