1 reviews | Active since May 2019
Unreasonable handing over
Good day
I am not happy with the handing over to Blake as I paid my account via eft on the same day I get debited. Therefore I do not owe
My ABSA bank account has been closed due to ***** reasons,hence it reflects as if I cancelled the debi cheque, I was told that i can't change it to a different bank account until the loan is done. Which is pathetic for a company as big as this one. One can't simple change to a different bank.
Besides changing it. When I app**** I clearly used Capitec bank Account and even payslips where reflecting so. However wonga chose to keep my Absa account on the system, how do I get approved if the banks are not matching. Isn't it that when you apply for a loan the Bank Account should reflect the same? I get paid on Capitec which is the reflecting on the payslip I sent when requesting the approved loan.
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and as per the telephonic
conversation that we had today,
we can confirm that we have received your payment and your account has been updated.
Due to your ABSA bank account being closed,
your bank has suspended the mandate and Wonga is unable to reinstate the mandate on a different bank account.
Thus, your account being handed over to a debt collections agency, as they are able to setup
a debit order collection on their side.
We can confirm that your account is not in arrears.
Kind regards,
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and as per the telephonic
conversation that we had today,
we can confirm that we have received your payment and your account has been updated.
Due to your ABSA bank account being closed,
your bank has suspended the mandate and Wonga is unable to reinstate the mandate on a different bank account.
Thus, your account being handed over to a debt collections agency, as they are able to setup
a debit order collection on their side.
We can confirm that your account is not in arrears.
Kind regards,
The Wonga Team.
Thank you for your response.
You may make manual payments towards your account,
kindly note that a manual payment can take up to 72 working hours to allocate.
Thank you for the wonderful compliment.
We're trilled that we could have been of service to you
and will communicate with the agent that assisted you.
Kind regards,
The Wonga Team.
Thank you for your response.
You may make manual payments towards your account,
kindly note that a manual payment can take up to 72 working hours to allocate.
Thank you for the wonderful compliment.
We're trilled that we could have been of service to you
and will communicate with the agent that assisted you.
Kind regards,
The Wonga Team.