Unproffessional and I am very frustrated.

I app**** for a loan with Wonga on Friday 20/07/2018. I received confirmation that the loan has been approved and an agreement of payment the very same day by 12h33. I was told that the funds takes 24-48 hrs to pay out so I figures maybe Saturday, maybe Monday. Monday 23/07/2018 I chatted to Tasneemah around 10:30am, who told me that the systems went down and that I should try again in an hour to enquire. I then called in an hour, around 11:30am and spoke to a guy who said that my application was only approved at 10:33 am that Monday, and that all is ok. Later I called again because I was not satisfied, and spoke to Ashley S who first could not find my application and then said that there seems to be a problem, she needs to speak to her IT department and come back to me. I insisted feedback by 15h00. No feedback, so I called again and got through to Taseemah A who could not see a completed application form. I told her that I had spoken to Ashley S and awaiting feedback. I need to know what is happening. Both Ashley and Tasneemah suggested I reapply on the web, but I couldn't because the web says I have an existing loan. Tasneemah said she wil get somebody to get back to me. Today, I spoke to Mandy A who confirms that there is a problem. That the loan was approved but not paid out. They have been trying to cancel the loan on the web for me to reapply, but I feel its unfair that I would need to reapply when the loan has been approved. I just need the payment made. I cannot wait another 24-48 hours before payment is made.