KM
Khathu M
1 reviews | Active since Sept 2020
26 Jan 2021, 16:29
UNPROFESSIONAL SERVICE!!!
I have paid my account to you guys and don’t owe you anything anymore now that I have to get a paid up letter I have to call your call centre 10 times a day speaking to different agents and you don’t fulfil your promises still.I am literally tired and disappointed with your services because one have to wait for 10 years for just a mere paid up letter.please send me my paid up letter so I don’t keep on calling your call centre and sending you emails because it’s ruining my score and I have already paid the account.I will take this to ombudsman if you don’t send my paid up letter ASAP.
Helpful (0)
Replies (5)0
Replies (5)
Wonga's replyOfficial
26 Jan 2021, 16:45Hi Khathutshelo,
We apologize for any inconvenience caused.
We have reviewed your account and can assure you that all payments that was
debited from your bank account was charged back and reversed at your bank.
We have requested that our finance team emails you a detailed statement
of account that will reflect all credits, debits and reversals done on your account.
Please email us the proof of payment to ***.
Once we receive your proof of payment will we investigate what transpired on
your account.
Thank you for your patience.
The Wonga Team.
We apologize for any inconvenience caused.
We have reviewed your account and can assure you that all payments that was
debited from your bank account was charged back and reversed at your bank.
We have requested that our finance team emails you a detailed statement
of account that will reflect all credits, debits and reversals done on your account.
Please email us the proof of payment to ***.
Once we receive your proof of payment will we investigate what transpired on
your account.
Thank you for your patience.
The Wonga Team.
Wonga's reply26 Jan 2021, 16:45
Official
Hi Khathutshelo,
We apologize for any inconvenience caused.
We have reviewed your account and can assure you that all payments that was
debited from your bank account was charged back and reversed at your bank.
We have requested that our finance team emails you a detailed statement
of account that will reflect all credits, debits and reversals done on your account.
Please email us the proof of payment to ***.
Once we receive your proof of payment will we investigate what transpired on
your account.
Thank you for your patience.
The Wonga Team.
We apologize for any inconvenience caused.
We have reviewed your account and can assure you that all payments that was
debited from your bank account was charged back and reversed at your bank.
We have requested that our finance team emails you a detailed statement
of account that will reflect all credits, debits and reversals done on your account.
Please email us the proof of payment to ***.
Once we receive your proof of payment will we investigate what transpired on
your account.
Thank you for your patience.
The Wonga Team.
KM
Khathu M's updateReviewer Update
27 Jan 2021, 07:50What nonsense are you talking about because I paid via EFT and I did send proof of payment to your collection company together with Wonga.If you can be more professional and do your job by investigating and stating the facts first before assuming or writing things you don’t have facts with. Do your job and you will see you did not check the correct account.
KM
Khathu M's update27 Jan 2021, 07:50
Reviewer Update
What nonsense are you talking about because I paid via EFT and I did send proof of payment to your collection company together with Wonga.If you can be more professional and do your job by investigating and stating the facts first before assuming or writing things you don’t have facts with. Do your job and you will see you did not check the correct account.
Wonga's replyOfficial
27 Jan 2021, 09:27Hi Khathutshelo,
We can assure you that we do our investigation before responding
on our Hello Peter platform.
Your current loan is overdue and reflects in arrears as all payments
was disputed at your bank.
No proof of payments are attached to your account meaning it was emailed
to our debt collections agency.
Please email us directly on *** and we will escalate
your account to our finance team.
Thank you.
The Wonga Team.
We can assure you that we do our investigation before responding
on our Hello Peter platform.
Your current loan is overdue and reflects in arrears as all payments
was disputed at your bank.
No proof of payments are attached to your account meaning it was emailed
to our debt collections agency.
Please email us directly on *** and we will escalate
your account to our finance team.
Thank you.
The Wonga Team.
Wonga's reply27 Jan 2021, 09:27
Official
Hi Khathutshelo,
We can assure you that we do our investigation before responding
on our Hello Peter platform.
Your current loan is overdue and reflects in arrears as all payments
was disputed at your bank.
No proof of payments are attached to your account meaning it was emailed
to our debt collections agency.
Please email us directly on *** and we will escalate
your account to our finance team.
Thank you.
The Wonga Team.
We can assure you that we do our investigation before responding
on our Hello Peter platform.
Your current loan is overdue and reflects in arrears as all payments
was disputed at your bank.
No proof of payments are attached to your account meaning it was emailed
to our debt collections agency.
Please email us directly on *** and we will escalate
your account to our finance team.
Thank you.
The Wonga Team.
KM
Khathu M's updateReviewer Update
27 Jan 2021, 10:10Send your email so I can send proof of payment
KM
Khathu M's update27 Jan 2021, 10:10
Reviewer Update
Send your email so I can send proof of payment
KM
Khathu M's updateReviewer Update
27 Jan 2021, 18:07Wonga is really unprofessional and if you thinking of taking a loan with them think twice because make promises they can’t keep.Account is settled in full I have been calling so many times that I lost count speaking to different agents and they telling me different stories.I am really fed up with Wonga I just want my paid up letter because it’s really affecting my profile and I can’t do anything of course without a paid up letter.Wonga send me my paid up letter I have sent you all the documents and proof of payment but no respond still.I will be taking this matter to the ombudsman and NCR because this is affecting my profile where I can’t even make a mere cellphone upgrade because of a paid up letter.I am so disappointed with your service
KM
Khathu M's update27 Jan 2021, 18:07
Reviewer Update
Wonga is really unprofessional and if you thinking of taking a loan with them think twice because make promises they can’t keep.Account is settled in full I have been calling so many times that I lost count speaking to different agents and they telling me different stories.I am really fed up with Wonga I just want my paid up letter because it’s really affecting my profile and I can’t do anything of course without a paid up letter.Wonga send me my paid up letter I have sent you all the documents and proof of payment but no respond still.I will be taking this matter to the ombudsman and NCR because this is affecting my profile where I can’t even make a mere cellphone upgrade because of a paid up letter.I am so disappointed with your service