DB
Dee B
1 reviews | Active since Aug 2019
25 Mar 2022, 06:54
Unpleasant experience
My husband was double billed this month and now we are running short of money due to their negligence. Will never use this service again.
Helpful (0)
Replies (19)0
Replies (19)
Wonga's replyOfficial
25 Mar 2022, 09:43Hi Dee,
We apologize for any inconvenience.
Kindly advise your husband to give us a call on ***
or email our customer care.
Thank you for your patience.
The Wonga Team.
We apologize for any inconvenience.
Kindly advise your husband to give us a call on ***
or email our customer care.
Thank you for your patience.
The Wonga Team.
Wonga's reply25 Mar 2022, 09:43
Official
Hi Dee,
We apologize for any inconvenience.
Kindly advise your husband to give us a call on ***
or email our customer care.
Thank you for your patience.
The Wonga Team.
We apologize for any inconvenience.
Kindly advise your husband to give us a call on ***
or email our customer care.
Thank you for your patience.
The Wonga Team.
DB
Dee B's updateReviewer Update
25 Mar 2022, 10:08The email had been sent, just pay the refund. We need that R2000 for school fees.
DB
Dee B's update25 Mar 2022, 10:08
Reviewer Update
The email had been sent, just pay the refund. We need that R2000 for school fees.
Wonga's replyOfficial
25 Mar 2022, 10:49HI Dee,
Thank you for your response.
Our customer care team will be in contact with him.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Our customer care team will be in contact with him.
Thank you for your patience.
The Wonga Team.
Wonga's reply25 Mar 2022, 10:49
Official
HI Dee,
Thank you for your response.
Our customer care team will be in contact with him.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Our customer care team will be in contact with him.
Thank you for your patience.
The Wonga Team.
DB
Dee B's updateReviewer Update
25 Mar 2022, 15:20The only thing you can do is respond on this platform but you don't attend and respond to the emails 🚮 he is still waiting your call.... We sent the requested proof of payment that you dubiously took more money and have never gotten any feedback from you.
DB
Dee B's update25 Mar 2022, 15:20
Reviewer Update
The only thing you can do is respond on this platform but you don't attend and respond to the emails 🚮 he is still waiting your call.... We sent the requested proof of payment that you dubiously took more money and have never gotten any feedback from you.
Wonga's replyOfficial
25 Mar 2022, 16:48Hi Dee,
Unfortunately we unable to make out going calls due to our high call volumes
and our customer care team is currently in a backlog.
You may advise him to give us a call and we will be happy to assist him.
Thank you for your patience.
The Wonga Team.
Unfortunately we unable to make out going calls due to our high call volumes
and our customer care team is currently in a backlog.
You may advise him to give us a call and we will be happy to assist him.
Thank you for your patience.
The Wonga Team.
Wonga's reply25 Mar 2022, 16:48
Official
Hi Dee,
Unfortunately we unable to make out going calls due to our high call volumes
and our customer care team is currently in a backlog.
You may advise him to give us a call and we will be happy to assist him.
Thank you for your patience.
The Wonga Team.
Unfortunately we unable to make out going calls due to our high call volumes
and our customer care team is currently in a backlog.
You may advise him to give us a call and we will be happy to assist him.
Thank you for your patience.
The Wonga Team.
DB
Dee B's updateReviewer Update
26 Mar 2022, 10:50As if you'd answer the phone, he's been on the phone for more than an hour now and all he gets is "please press 6 to leave a message and we will call you back"... What a disappointing service he's getting from you to get his money back 🚮🚮
DB
Dee B's update26 Mar 2022, 10:50
Reviewer Update
As if you'd answer the phone, he's been on the phone for more than an hour now and all he gets is "please press 6 to leave a message and we will call you back"... What a disappointing service he's getting from you to get his money back 🚮🚮
Wonga's replyOfficial
29 Mar 2022, 07:39Hi Dee,
Thank your for your response.
We have sent him the paid up letter that he requested in his email.
One of our agents spoke to him and they have escalated his query.
Thank you for your patience.
The Wonga Team.
Thank your for your response.
We have sent him the paid up letter that he requested in his email.
One of our agents spoke to him and they have escalated his query.
Thank you for your patience.
The Wonga Team.
Wonga's reply29 Mar 2022, 07:39
Official
Hi Dee,
Thank your for your response.
We have sent him the paid up letter that he requested in his email.
One of our agents spoke to him and they have escalated his query.
Thank you for your patience.
The Wonga Team.
Thank your for your response.
We have sent him the paid up letter that he requested in his email.
One of our agents spoke to him and they have escalated his query.
Thank you for your patience.
The Wonga Team.
DB
Dee B's updateReviewer Update
29 Mar 2022, 10:10The matter has been escalated from the 25th..... WE WANT OUR MONEY BACK, WAITING FOR THE REFUND OF THE R2000 YOU TOOK!!! don't tell me about no darn paid up letter that is not even on his mailbox 🚮 pathetic service I tell you.
DB
Dee B's update29 Mar 2022, 10:10
Reviewer Update
The matter has been escalated from the 25th..... WE WANT OUR MONEY BACK, WAITING FOR THE REFUND OF THE R2000 YOU TOOK!!! don't tell me about no darn paid up letter that is not even on his mailbox 🚮 pathetic service I tell you.
Wonga's replyOfficial
29 Mar 2022, 10:22HI Dee,
As advised by the consultant he spoke to,
it takes 72 working for response from our head office and once
we have some feedback, we can then process the refund which takes
24-48 working hours to reflect in his account.
We will now provide feedback to your husband's direct email.
Thank you for your response.
The Wonga Team.
As advised by the consultant he spoke to,
it takes 72 working for response from our head office and once
we have some feedback, we can then process the refund which takes
24-48 working hours to reflect in his account.
We will now provide feedback to your husband's direct email.
Thank you for your response.
The Wonga Team.
Wonga's reply29 Mar 2022, 10:22
Official
HI Dee,
As advised by the consultant he spoke to,
it takes 72 working for response from our head office and once
we have some feedback, we can then process the refund which takes
24-48 working hours to reflect in his account.
We will now provide feedback to your husband's direct email.
Thank you for your response.
The Wonga Team.
As advised by the consultant he spoke to,
it takes 72 working for response from our head office and once
we have some feedback, we can then process the refund which takes
24-48 working hours to reflect in his account.
We will now provide feedback to your husband's direct email.
Thank you for your response.
The Wonga Team.
DB
Dee B's updateReviewer Update
29 Mar 2022, 10:43Other people who were debited on the same day as us got their refunds and here you are telling me about 72 hours plus 24 - 48 hours!!! Pathetic is an understatement.
DB
Dee B's update29 Mar 2022, 10:43
Reviewer Update
Other people who were debited on the same day as us got their refunds and here you are telling me about 72 hours plus 24 - 48 hours!!! Pathetic is an understatement.
Wonga's replyOfficial
29 Mar 2022, 11:19Hi Dee,
Unfortunately we cannot confirm any details with you
as you are not the account holder.
Once your husband we will be happy to explain what is happening on his account.
Thank you for your response.
The Wonga Team.
Unfortunately we cannot confirm any details with you
as you are not the account holder.
Once your husband we will be happy to explain what is happening on his account.
Thank you for your response.
The Wonga Team.
Wonga's reply29 Mar 2022, 11:19
Official
Hi Dee,
Unfortunately we cannot confirm any details with you
as you are not the account holder.
Once your husband we will be happy to explain what is happening on his account.
Thank you for your response.
The Wonga Team.
Unfortunately we cannot confirm any details with you
as you are not the account holder.
Once your husband we will be happy to explain what is happening on his account.
Thank you for your response.
The Wonga Team.
DB
Dee B's updateReviewer Update
29 Mar 2022, 14:38Do not talk to my wife like you want, I have not received any email or communication from you regarding my refund. Stop acting like you care and fix your mess, my family needs that money. You have my number and my email address.
DB
Dee B's update29 Mar 2022, 14:38
Reviewer Update
Do not talk to my wife like you want, I have not received any email or communication from you regarding my refund. Stop acting like you care and fix your mess, my family needs that money. You have my number and my email address.
Wonga's replyOfficial
29 Mar 2022, 14:54Hi,
We have not received any communication from you for the refund.
Kindly give us a call on *** or email ***
and we will be happy to assist you with a refund.
Thank you for your response.
The Wonga Team.
We have not received any communication from you for the refund.
Kindly give us a call on *** or email ***
and we will be happy to assist you with a refund.
Thank you for your response.
The Wonga Team.
Wonga's reply29 Mar 2022, 14:54
Official
Hi,
We have not received any communication from you for the refund.
Kindly give us a call on *** or email ***
and we will be happy to assist you with a refund.
Thank you for your response.
The Wonga Team.
We have not received any communication from you for the refund.
Kindly give us a call on *** or email ***
and we will be happy to assist you with a refund.
Thank you for your response.
The Wonga Team.
DB
Dee B's updateReviewer Update
29 Mar 2022, 14:58What do you mean you have not received any communication from me, I sent emails to *** and *** with my bank statements attached to show that you debited my account twice on the 24 and 25 March, I even called on the 26th of March. Dont come with that to me, I want my money back!!!!
DB
Dee B's update29 Mar 2022, 14:58
Reviewer Update
What do you mean you have not received any communication from me, I sent emails to *** and *** with my bank statements attached to show that you debited my account twice on the 24 and 25 March, I even called on the 26th of March. Dont come with that to me, I want my money back!!!!
Wonga's replyOfficial
29 Mar 2022, 15:07Hi,
Thank you for your response.
We have escalated your query to our finance team and
we will liaise further via our email platform.
Kindly look out for an email from our customer care team,
confirming your refund.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We have escalated your query to our finance team and
we will liaise further via our email platform.
Kindly look out for an email from our customer care team,
confirming your refund.
Thank you for your patience.
The Wonga Team.
Wonga's reply29 Mar 2022, 15:07
Official
Hi,
Thank you for your response.
We have escalated your query to our finance team and
we will liaise further via our email platform.
Kindly look out for an email from our customer care team,
confirming your refund.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We have escalated your query to our finance team and
we will liaise further via our email platform.
Kindly look out for an email from our customer care team,
confirming your refund.
Thank you for your patience.
The Wonga Team.
DB
Dee B's updateReviewer Update
30 Mar 2022, 12:31Even today I'm still waiting for the refund...
DB
Dee B's update30 Mar 2022, 12:31
Reviewer Update
Even today I'm still waiting for the refund...
Wonga's replyOfficial
30 Mar 2022, 13:38Hi Dee,
Thank you for your response.
As advise in the email, the refund takes 24-48 working hours
to reflect in your bank account.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
As advise in the email, the refund takes 24-48 working hours
to reflect in your bank account.
Thank you for your patience.
The Wonga Team.
Wonga's reply30 Mar 2022, 13:38
Official
Hi Dee,
Thank you for your response.
As advise in the email, the refund takes 24-48 working hours
to reflect in your bank account.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
As advise in the email, the refund takes 24-48 working hours
to reflect in your bank account.
Thank you for your patience.
The Wonga Team.
DB
Dee B's updateReviewer Update
31 Mar 2022, 13:46More than 72 hours later and I still haven't found my refund 😡 this is starting to **** me off now..... Give me my darn money!!!!
DB
Dee B's update31 Mar 2022, 13:46
Reviewer Update
More than 72 hours later and I still haven't found my refund 😡 this is starting to **** me off now..... Give me my darn money!!!!
Wonga's replyOfficial
31 Mar 2022, 16:06Hi Dee,
We can confirm the refund has been processed.
Kindly allow until the close of business for the funds to reflect.
Thank you for your patience.
The Wonga Team.
We can confirm the refund has been processed.
Kindly allow until the close of business for the funds to reflect.
Thank you for your patience.
The Wonga Team.
Wonga's reply31 Mar 2022, 16:06
Official
Hi Dee,
We can confirm the refund has been processed.
Kindly allow until the close of business for the funds to reflect.
Thank you for your patience.
The Wonga Team.
We can confirm the refund has been processed.
Kindly allow until the close of business for the funds to reflect.
Thank you for your patience.
The Wonga Team.