PN
Phineas N
1 reviews | Active since Jun 2021
17 Jun 2022, 08:25
Unknown loan from my internet banking app
Hi Wonga team, I'm Phineas matlakala. I currently lost my ID attached with banking statement in the past two months and some few of my personal documents, now I have a problem that I see myself owing a lot of money to Wonga loans though I never borrowed money from them. It seems like someone might have used my information to get funds/loan from you using my information. So what can I do to stop this debit order from my internet banking app because I'm unable to pay for the loan ever since I don't know how did it happen for me to be owing. And by the way I'm still a student who's not working, I just spend full time at school.
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Replies (2)PN
Phineas N's updateReviewer Update
17 Jun 2022, 08:28Please I need your help because I can't afford to pay the loan, I'm just a student
PN
Phineas N's update17 Jun 2022, 08:28
Reviewer Update
Please I need your help because I can't afford to pay the loan, I'm just a student
Wonga's replyOfficial
17 Jun 2022, 10:37Hi Phineas,
We humbly apologize for the inconvenience caused.
We can confirm that our ***** Team will investigate what transpired on this account and who
app**** for the Wonga loan.
They require you to please email them a copy of your ID, Proof of residence, an Affidavit stating
that you have never app**** for a Wonga loan, a bank statement dated from the 15-04-2022 - 15-05-2022.
and a case number.
Please email us your documents to *** and ***.
We have sent you correspondence via our email platform and have indicated what is required.
Once our ***** team receives your documents, will they be in contact with you once their
investigation is concluded.
Kind Regards
The Wonga Team.
We humbly apologize for the inconvenience caused.
We can confirm that our ***** Team will investigate what transpired on this account and who
app**** for the Wonga loan.
They require you to please email them a copy of your ID, Proof of residence, an Affidavit stating
that you have never app**** for a Wonga loan, a bank statement dated from the 15-04-2022 - 15-05-2022.
and a case number.
Please email us your documents to *** and ***.
We have sent you correspondence via our email platform and have indicated what is required.
Once our ***** team receives your documents, will they be in contact with you once their
investigation is concluded.
Kind Regards
The Wonga Team.
Wonga's reply17 Jun 2022, 10:37
Official
Hi Phineas,
We humbly apologize for the inconvenience caused.
We can confirm that our ***** Team will investigate what transpired on this account and who
app**** for the Wonga loan.
They require you to please email them a copy of your ID, Proof of residence, an Affidavit stating
that you have never app**** for a Wonga loan, a bank statement dated from the 15-04-2022 - 15-05-2022.
and a case number.
Please email us your documents to *** and ***.
We have sent you correspondence via our email platform and have indicated what is required.
Once our ***** team receives your documents, will they be in contact with you once their
investigation is concluded.
Kind Regards
The Wonga Team.
We humbly apologize for the inconvenience caused.
We can confirm that our ***** Team will investigate what transpired on this account and who
app**** for the Wonga loan.
They require you to please email them a copy of your ID, Proof of residence, an Affidavit stating
that you have never app**** for a Wonga loan, a bank statement dated from the 15-04-2022 - 15-05-2022.
and a case number.
Please email us your documents to *** and ***.
We have sent you correspondence via our email platform and have indicated what is required.
Once our ***** team receives your documents, will they be in contact with you once their
investigation is concluded.
Kind Regards
The Wonga Team.