Unhelpful disrespectful. So much for "transparent"

<p>I was trying to get a loan and it was approved through their wonderful system and i was rather surprised. Then i get an email to say there was a failure to verify my details either due to my payslip not matching or my banking details and obviously i cannot help for the fact that my salary varies due to bonus monthly and so forth but when i called customer this stupid rude female says that 1stly it was approved but they cannot pay it out due to my bank account not being active long enough (apparently it needs to be open for longer than 4 months) now i have read up through all their terms and conditiona and the privacy policy and the terms of use and NOWHERE DOES IT STATE YOUR BANK ACCOUNT NEEDS TO BE OPEN FOR MORE THAN 4 MONTHS!!! 2ndly she said i need to contact my bank then i said i will call them from the bank because apparently my bank "wont allow the funds to be put in" . I have 3 months bank statemens and payslips thats required so whats the problem? I have checked with my bank and surprise surprise there is no such thing. Then this idiot decides to get herself worked up as if i was the one at fault and raise her voice to ask if there is anything else. </p> <p> </p> <p>Now im not type to say "i pay ur salary" and all that but i would like that call to be listened to and i would like for that money to be paid out because i mean im not abt to apply again for it to be declined due to trying to many times. But rather make it clear from the start and i understand that terms change all the time but this is unacceptable. </p> <p> </p> <p>Thats far from good customer service and i want what i asked for and i dont care what Wonga has to do but they will have to rectify this issue before it goes further than just a complaint.</p>