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Ncebakzi S

1 reviews | Active since Aug 2022

06 Dec 2024, 10:08

Unhappy with payment

I have made a payment on the 4th Dec with the given settlement amount , however after settling the account i was informed that an amount of R558 is added for collection fee . How do you charge a collection fee after a settlement is paid very disappointed.

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Replies (3)
Wonga
Wonga's reply06 Dec 2024, 11:49
Official
Hi Ncebakzi,

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your ID number and first name so we may assist further.

Thanks,The Wonga Team

Best regards,

NS
Ncebakzi S's update06 Dec 2024, 12:07
Reviewer Update
 I have made a payment on the 4th Dec with the given settlement amount , however after settling the account i was informed that an amount of R558 is added for collection fee . How do you charge a collection fee after a settlement is paid very disappointed. 

Ncebakazi Sidinile *** -***
Wonga
Wonga's reply06 Dec 2024, 12:41
Official
Hi Ncebakzi,

Thank-you for confirming your details and patience while we reviewed your account.

Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.

Thanks,The Wonga Team

Best regards,