Unhappy Customoer

Good Morning

Yesterday I called after I paid up my account on Saturday, it is not my fault as I was never informed about paid up letters. The R103,26 was the amount that was reflecting this morning, and I paid it because your system didn't allow me to pay more. After calling you the amount changes..how does this work. Please sort out the R0.87 cent because I urgently need a loan like yesterday for an emergency. Can this be fixed today... If you can not be helped let me know asap so that I can see help elsewhere, where I can be treated as a customer.