Unhappy Client 😞

Writting a complaint regarding the delay in refunding an overpayment made on my loan account, that was settled on the 3rd of June 2026. I have contacted your customer service department on several occasions to follow up on the status of my refund and paid up letter. Unfortunately, I have received no satisfactory explanation for the delay, nor have I been provided with a definite date for payment and any feedback at all. The continued delay is unacceptable and has caused inconvenience and financial hardship. As these funds rightfully have to be allocated elsewhere. I've been struggling with contacting the wonga team for a whole week now with no luck nor any response.