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VM
Vutomi M

1 reviews | Active since Oct 2025

21 Oct 2025, 19:49

Unhappy

They approved my loan and I also approved the debit order but I didn't received the money

0
Replies (8)
VM
Vutomi M's update22 Oct 2025, 10:13
Reviewer Update
When will I get the funds since Monday I have already accepted the debit order
Wonga
Wonga's reply22 Oct 2025, 10:17
Official
Hi Vutomi,

Thank-you for your review. 

 We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.

Please bear with us while we investigate the matter.

Thanks,The Wonga Team
Wonga
Wonga's reply22 Oct 2025, 10:34
Official
We are aiming to resolve this asap and have escalated to our Technical team. 

Thanks,
The Wonga Team
Wonga
Wonga's reply22 Oct 2025, 11:45
Official
Hi Vutomi,

Thank you for your patience. 

Please note that we unfortunately had to cancel your pending application to resolve the technical issue encountered. 

We kindly request that you complete a new application and advise once you have uploaded your documents so we may immediately verify your documents.
Thanks,The Wonga Team
Wonga
Wonga's reply22 Oct 2025, 12:40
Official
Hi Vutomi,

We can confirm that the funds will be paid out shortly.
Thanks,The Wonga Team
Wonga
Wonga's reply22 Oct 2025, 12:44
Official
Hi Vutomi

Correct. You will only have 1 active debit order as you only have 1 active loan.

Thank you for allowing us to resolve this query for you!

Regards
The Wonga Team
VM
Vutomi M's update22 Oct 2025, 12:46
Reviewer Update
Okay.thank you I got the money
Wonga
Wonga's reply22 Oct 2025, 12:50
Official
Hi Vutomi

Thank you for the confirmation.

We are pleased to hear that your funds were disbursed successfully. 

Regards
The Wonga Team