Unfair hand over

Item: Wonga
Rating: 1
Author: Nanikie M

I'm a client at wonga. And I'm a constant payer.. Earlier this month I sent them an email stating I was unable to pay my monthly installment for this month due to being absent at work due to the covid-19. The email was never responded to.

Now their debit bounced, and all because we didn't receive payments all because of no work no pay. Then they sent me a text saying my account has been handed over to Blake. I mean this is my 1st month missing the installment and I put it in writing for them.

Why are they handing me over. It's really unfair. I'm very disappointed in them.

Helpful (0)

Replies (1)

Wonga's replyOfficial

01 Jun 2020, 13:52

Hi Nanikie,

We're so sorry for any inconvenience caused.

We are here to help at this time of the pandemic and we will assist as best as we can.

We require a letter from your company stating you are affected by the COVID-19.

Once we receive a letter from your company we will arrange a repayment plan

to be set up.

Kind Regards

The Wonga Team.

Wonga's reply01 Jun 2020, 13:52

Official