CT
Carlo T
1 reviews | Active since Feb 2014
30 Dec 2019, 14:41
uncollected debit order
i set up a debit order for wonga to collect my installment ahead of time and after receiving a email confirming that the debit order was in place no debit was done on my account - i have sent 2 emails with no response and tried calling but there is no answer - never thought i would have to run after a company to collect there own money.
Helpful (0)
Replies (4)0
Replies (4)
Wonga's replyOfficial
30 Dec 2019, 14:47Hi Carlo,
We're sorry to hear about your experience. This is certainly not the Wonga-way.
We are currently experiencing high volumes on all channels and we apologize for this.
Please send us a private message with your ID and contact number so we investigate this matter and contact you immediately.
Thank You
The Wonga Team
We're sorry to hear about your experience. This is certainly not the Wonga-way.
We are currently experiencing high volumes on all channels and we apologize for this.
Please send us a private message with your ID and contact number so we investigate this matter and contact you immediately.
Thank You
The Wonga Team
Wonga's reply30 Dec 2019, 14:47
Official
Hi Carlo,
We're sorry to hear about your experience. This is certainly not the Wonga-way.
We are currently experiencing high volumes on all channels and we apologize for this.
Please send us a private message with your ID and contact number so we investigate this matter and contact you immediately.
Thank You
The Wonga Team
We're sorry to hear about your experience. This is certainly not the Wonga-way.
We are currently experiencing high volumes on all channels and we apologize for this.
Please send us a private message with your ID and contact number so we investigate this matter and contact you immediately.
Thank You
The Wonga Team
Wonga's replyOfficial
30 Dec 2019, 15:57We contacted you, however, we're unable to get hold of you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can assist you further.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can assist you further.
Wonga's reply30 Dec 2019, 15:57
Official
We contacted you, however, we're unable to get hold of you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can assist you further.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can assist you further.
Wonga's replyOfficial
30 Dec 2019, 16:06We will contact you immediately.
Wonga's reply30 Dec 2019, 16:06
Official
We will contact you immediately.
Wonga's replyOfficial
31 Dec 2019, 09:50Hi Carlo,
Thank you for settling your payment.
We will update your account accordingly.
We're thrilled that we could resolve your complaint.
Have a great day further.
Thank You
The Wonga Team
Thank you for settling your payment.
We will update your account accordingly.
We're thrilled that we could resolve your complaint.
Have a great day further.
Thank You
The Wonga Team
Wonga's reply31 Dec 2019, 09:50
Official
Hi Carlo,
Thank you for settling your payment.
We will update your account accordingly.
We're thrilled that we could resolve your complaint.
Have a great day further.
Thank You
The Wonga Team
Thank you for settling your payment.
We will update your account accordingly.
We're thrilled that we could resolve your complaint.
Have a great day further.
Thank You
The Wonga Team