Unclear resolution and ongoing concerns

I noticed that you have resolved the outstanding balance with Nimble Credit Solution, but I was not informed of this action.

Also, I have raised several concerns regarding a matter, why am I seeing a message on my account that seems to indicate an unresolved issue. This whole issue originated on your end:

"Loan application unavailable Unfortunately due to your previous loan application behaviour, we are unable to assist you at this time.

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This message incorrectly suggests that the issue was due to my behavior. I would appreciate an explanation for why this message is appearing and clarification on how it will be resolved, or fix the message that is displayed, its incorrect.