Unallocated payment and refund due

Horrible Horrible service experience from Wonga and Blake & Associates. Blake debite my account with 2 amounts of R3191 and R6244 on 25 June 2025. Both Wonga and Blake claim that they only received one payment for of R3191. I have been calling their call center everyday since the 25th and they always tell me they’re investigating. No one seems to know how to trace a payment?????? I’ve emailed them my bank statement and transaction history statement on the 3rd of July and everyone keeps telling me they’ve escalated. I need my payment traced and allocated, the excess amount must be refunded to me ASAP. My loans should be settled but its still showing arrears. This is extremely poor service and i will never use their services or recomment them to anyone🚮🚮🚮🚮🚮