NW
Nelis W
1 reviews | Active since Feb 2020
30 Jun 2020, 09:35
Unacceptable Service
why do you have to email wonga 10 times with no answer! The phone numbers they list now goes to some lawyers. I paid up my loan on the 27th. Sent them proof. I am still waiting for it to be processed. They dont answer emails. Live chat doesnt work. Calling doesnt help
Helpful (0)
Replies (3)0
Replies (3)NW
Nelis W's updateReviewer Update
30 Jun 2020, 09:51the right thing to do is inform your clients if there is a problem. we cant go on like this. absolutely pathetic service.
NW
Nelis W's update30 Jun 2020, 09:51
Reviewer Update
the right thing to do is inform your clients if there is a problem. we cant go on like this. absolutely pathetic service.
Wonga's replyOfficial
30 Jun 2020, 10:02Hi Nelis,
We're humbly apologize for any inconvenience caused.
Our contact center is experiencing very high volumes and will be attended to
shortly. Please inbox us your ID number to have your query resolved.
Kind Regards
The Wonga Team.
We're humbly apologize for any inconvenience caused.
Our contact center is experiencing very high volumes and will be attended to
shortly. Please inbox us your ID number to have your query resolved.
Kind Regards
The Wonga Team.
Wonga's reply30 Jun 2020, 10:02
Official
Hi Nelis,
We're humbly apologize for any inconvenience caused.
Our contact center is experiencing very high volumes and will be attended to
shortly. Please inbox us your ID number to have your query resolved.
Kind Regards
The Wonga Team.
We're humbly apologize for any inconvenience caused.
Our contact center is experiencing very high volumes and will be attended to
shortly. Please inbox us your ID number to have your query resolved.
Kind Regards
The Wonga Team.
NW
Nelis W's updateReviewer Update
30 Jun 2020, 10:28your contact centre number goes throiugh to a lawyer. this matter has been going on since friday. i was told by one of your agents that my statement would be cleared on saturday. its now tuesday
NW
Nelis W's update30 Jun 2020, 10:28
Reviewer Update
your contact centre number goes throiugh to a lawyer. this matter has been going on since friday. i was told by one of your agents that my statement would be cleared on saturday. its now tuesday