A
Ayambuka

1 reviews | Active since Jul 2024

28 Nov 2024, 21:54

Unacceptable Experience with Wonga Loan and Nimble Group Takeover

Dear HelloPeter Community,

I'm writing to express my frustration and disappointment with Wonga Loan and the Nimble Group. In [month/year], I took out a loan with Wonga Loan, but things took a turn for the worse when they sold my account to the Nimble Group.

Since the takeover, I've been struggling to settle my loan. The main issue is that I can no longer access my account, making it impossible for me to manage my payments or communicate with the new account holders.

Despite numerous attempts to contact the Nimble Group, I've been met with unhelpful responses and a general lack of concern for my situation. As a result, I'm facing significant stress and financial difficulties.

I urge others to exercise caution when dealing with Wonga Loan and the Nimble Group. It's unacceptable that a company can sell a customer's account without ensuring a smooth transition or maintaining open lines of communication.

I hope that by sharing my experience, others can avoid similar frustrations and financial hardships.

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Replies (3)
Wonga
Wonga's reply02 Dec 2024, 09:33
Official
Hi Ayambuka,

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please provide us with your registered Surname, so that we can review your account and revert with feedback. 

Thanks,The Wonga Team. 
 
A
Ayambuka's update02 Dec 2024, 11:07
Reviewer Update
Ndwalaza Ayambuka ***
Wonga
Wonga's reply03 Dec 2024, 13:56
Official
Thank you for confirming your details, Ayambuka.
Your Wonga loan account was recently sold and ceded Norman Bisset and Associates.
 In order to repay, or get the balance or to set up a payment plan on your loan please contact Nimble directly in the next 3-4 working days:
Agency: Nimble CollectionsContact: *** 

We have also asked one of their consultants to contact you as soon as your account is updated on their side
We hope to be of service in the future 

Thanks 
The Wonga Team