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Musa M
1 reviews | Active since Jun 2019
09 Jul 2019, 16:19
Unable to change my banking details
Changed my bank account, called them a month early to let them know since I was unable to change it online. I was told that I they can't do anything about it even after sending them an email with my supporting documents. M so disappointed ????
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
10 Jul 2019, 08:04Hi Musa,
We're sorry to hear that you're unable to change your bank account details.
Please note that our system will only allow you to update your bank account information when you do not have an active and open loan.
Unathi from our Customer Resolutions team will contact you immediately so we can investigate this matter and resolve this for you.
Thank You
The Wonga Team
We're sorry to hear that you're unable to change your bank account details.
Please note that our system will only allow you to update your bank account information when you do not have an active and open loan.
Unathi from our Customer Resolutions team will contact you immediately so we can investigate this matter and resolve this for you.
Thank You
The Wonga Team
Wonga's reply10 Jul 2019, 08:04
Official
Hi Musa,
We're sorry to hear that you're unable to change your bank account details.
Please note that our system will only allow you to update your bank account information when you do not have an active and open loan.
Unathi from our Customer Resolutions team will contact you immediately so we can investigate this matter and resolve this for you.
Thank You
The Wonga Team
We're sorry to hear that you're unable to change your bank account details.
Please note that our system will only allow you to update your bank account information when you do not have an active and open loan.
Unathi from our Customer Resolutions team will contact you immediately so we can investigate this matter and resolve this for you.
Thank You
The Wonga Team
Wonga's replyOfficial
10 Jul 2019, 10:40We contacted you, however, the call disconnects on your end.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can contact you and resolve this matter.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can contact you and resolve this matter.
Wonga's reply10 Jul 2019, 10:40
Official
We contacted you, however, the call disconnects on your end.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can contact you and resolve this matter.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can contact you and resolve this matter.
Wonga's replyOfficial
10 Jul 2019, 14:40Thanks for chatting to Bonita and Unathi today.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service.
Wonga's reply10 Jul 2019, 14:40
Official
Thanks for chatting to Bonita and Unathi today.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service.