TM
Thembinkosi M
1 reviews | Active since Sept 2019
08 Oct 2025, 18:18
*****ulent reports
Wonga just add an *****ulent account on my credit report and I don’t have a loan with Wonga all previous loan have been paid up in March already, but Wonga just comes and add a loan account on my credit report. Please just fix it before I escape it to ombudsman. PLEASE JUST REMOVE IT FROM MY PROFILE
Helpful (0)
Replies (12)0
Replies (12)
Wonga's replyOfficial
08 Oct 2025, 23:46Hi Thembinkosi
Thanks for your review
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
The details that you have sent to us do not correspond with what we have on our system.
Please kindly contact our customer service team on 0861-966-421 or email ***
Thanks
The Wonga Team
Thanks for your review
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
The details that you have sent to us do not correspond with what we have on our system.
Please kindly contact our customer service team on 0861-966-421 or email ***
Thanks
The Wonga Team
Best regards,
Wonga's reply08 Oct 2025, 23:46
Official
Hi Thembinkosi
Thanks for your review
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
The details that you have sent to us do not correspond with what we have on our system.
Please kindly contact our customer service team on 0861-966-421 or email ***
Thanks
The Wonga Team
Thanks for your review
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
The details that you have sent to us do not correspond with what we have on our system.
Please kindly contact our customer service team on 0861-966-421 or email ***
Thanks
The Wonga Team
Best regards,
TM
Thembinkosi M's updateReviewer Update
09 Oct 2025, 10:02I just called your call centre with no help just told to send a screenshot, and I’m confused which information is incorrect I’m using someone’s hellopeter but the information I provided is correct… my ID number *** my email address is ***…..my cellphone number is ***.
TM
Thembinkosi M's update09 Oct 2025, 10:02
Reviewer Update
I just called your call centre with no help just told to send a screenshot, and I’m confused which information is incorrect I’m using someone’s hellopeter but the information I provided is correct… my ID number *** my email address is ***…..my cellphone number is ***.
Wonga's replyOfficial
10 Oct 2025, 08:51Hi
Thanks for confirming your details
Please send us a private message confirming your full name and Surname so we may assist further.
Thanks
The Wonga Team
Thanks for confirming your details
Please send us a private message confirming your full name and Surname so we may assist further.
Thanks
The Wonga Team
Best regards,
Wonga's reply10 Oct 2025, 08:51
Official
Hi
Thanks for confirming your details
Please send us a private message confirming your full name and Surname so we may assist further.
Thanks
The Wonga Team
Thanks for confirming your details
Please send us a private message confirming your full name and Surname so we may assist further.
Thanks
The Wonga Team
Best regards,
TM
Thembinkosi M's updateReviewer Update
10 Oct 2025, 09:15Thando Lerato Mthethwa and I have send the screenshots to *** but haven’t received any feedback. Please assist with removing this account on my credit report
TM
Thembinkosi M's update10 Oct 2025, 09:15
Reviewer Update
Thando Lerato Mthethwa and I have send the screenshots to *** but haven’t received any feedback. Please assist with removing this account on my credit report
Wonga's replyOfficial
10 Oct 2025, 16:27Thank-you for confirming your details, Thando
Our records show that your Wonga loan was settled on the 20th July 2025
If your credit report has not been updated, please provide us with a copy of your latest credit report from Compuscan, Experian or Transunion in order to request for the profile to be urgently updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
We hope this answers your query.
Kind Regards,
The Wonga Team
Our records show that your Wonga loan was settled on the 20th July 2025
If your credit report has not been updated, please provide us with a copy of your latest credit report from Compuscan, Experian or Transunion in order to request for the profile to be urgently updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
We hope this answers your query.
Kind Regards,
The Wonga Team
Best regards,
Wonga's reply10 Oct 2025, 16:27
Official
Thank-you for confirming your details, Thando
Our records show that your Wonga loan was settled on the 20th July 2025
If your credit report has not been updated, please provide us with a copy of your latest credit report from Compuscan, Experian or Transunion in order to request for the profile to be urgently updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
We hope this answers your query.
Kind Regards,
The Wonga Team
Our records show that your Wonga loan was settled on the 20th July 2025
If your credit report has not been updated, please provide us with a copy of your latest credit report from Compuscan, Experian or Transunion in order to request for the profile to be urgently updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
We hope this answers your query.
Kind Regards,
The Wonga Team
Best regards,
TM
Thembinkosi M's updateReviewer Update
10 Oct 2025, 16:46Good day
I did attach the copy of my credit report from Experian and send it to your *** with no respond, someone keeps calling from Wonga and drops the phone.
{36D49B3E-3***-AB8F-A2770F4B7E0E}.png 51.25 KB
I did attach the copy of my credit report from Experian and send it to your *** with no respond, someone keeps calling from Wonga and drops the phone.
{36D49B3E-3***-AB8F-A2770F4B7E0E}.png 51.25 KB
TM
Thembinkosi M's update10 Oct 2025, 16:46
Reviewer Update
Good day
I did attach the copy of my credit report from Experian and send it to your *** with no respond, someone keeps calling from Wonga and drops the phone.
{36D49B3E-3***-AB8F-A2770F4B7E0E}.png 51.25 KB
I did attach the copy of my credit report from Experian and send it to your *** with no respond, someone keeps calling from Wonga and drops the phone.
{36D49B3E-3***-AB8F-A2770F4B7E0E}.png 51.25 KB
TM
Thembinkosi M's updateReviewer Update
10 Oct 2025, 16:47And please update to all credit bureaus as it could have affected the other one's as well
TM
Thembinkosi M's update10 Oct 2025, 16:47
Reviewer Update
And please update to all credit bureaus as it could have affected the other one's as well
TM
Thembinkosi M's updateReviewer Update
10 Oct 2025, 16:59{36D49B3E-3***-AB8F-A2770F4B7E0E}.png 51.25 KB
TM
Thembinkosi M's update10 Oct 2025, 16:59
Reviewer Update
{36D49B3E-3***-AB8F-A2770F4B7E0E}.png 51.25 KB
TM
Thembinkosi M's updateReviewer Update
10 Oct 2025, 20:44Please note the account was closed and you guys updated it or reopened the account on 30 of September 2025
TM
Thembinkosi M's update10 Oct 2025, 20:44
Reviewer Update
Please note the account was closed and you guys updated it or reopened the account on 30 of September 2025
TM
Thembinkosi M's updateReviewer Update
12 Oct 2025, 01:06Hi here is the ref no I received from your ***: Re: Wonga - Customer Care WO:***, please fix this as my credit score dropped due to the error that you guys did on purpose.If this is not resolved by next week I will have to escalate to the ombudsman and NRC and NCC
TM
Thembinkosi M's update12 Oct 2025, 01:06
Reviewer Update
Hi here is the ref no I received from your ***: Re: Wonga - Customer Care WO:***, please fix this as my credit score dropped due to the error that you guys did on purpose.If this is not resolved by next week I will have to escalate to the ombudsman and NRC and NCC
TM
Thembinkosi M's updateReviewer Update
13 Oct 2025, 17:25I have responded to the information you wanted since Friday but still no response. I GIVE WITH WONGA STRAIGHT
TM
Thembinkosi M's update13 Oct 2025, 17:25
Reviewer Update
I have responded to the information you wanted since Friday but still no response. I GIVE WITH WONGA STRAIGHT
Wonga's replyOfficial
14 Oct 2025, 12:58Hi Thando,
Thank you for taking our call.
A confirmation will be sent via email once your credit record has been updated successfully.
Thanks
The Wonga Team
Thank you for taking our call.
A confirmation will be sent via email once your credit record has been updated successfully.
Thanks
The Wonga Team
Best regards,
Wonga's reply14 Oct 2025, 12:58
Official
Hi Thando,
Thank you for taking our call.
A confirmation will be sent via email once your credit record has been updated successfully.
Thanks
The Wonga Team
Thank you for taking our call.
A confirmation will be sent via email once your credit record has been updated successfully.
Thanks
The Wonga Team
Best regards,