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Success#001Get it CLP

1 reviews | Active since May 2012

29 Sept 2015, 14:00

Trusting Level but declined

After being a loyal customer of Wonga and improving my trust level I somehow ended up at being declined even though the trust level increased. I really don't see how these lenders allow one month of a certain amount then increasing your trust level. Your payment is on time and in full but yet you are still declining. After the big rave about how wonderful Wonga's service are and really helping out clients in need I can honestly not recommend Wonga loans to anyone especially when they've now become so strict with the loan applications. There are other money lenders out there with much better service, rather make use of them even if what they offer are less. Utterly disappointed in the level of service from Wonga this has been continuing for months and from the reports posted I can see I am not the only dissatisfied client.<br>

0
Replies (1)
Wonga
Wonga's reply30 Sept 2015, 09:53
Official
Hello MissyH,

Dear Nerene,
Thanks for your message. I have sent it on to our Customer Services team to pls follow up and get back to you with a detailed explanation as to why you have been declined.
We have tightened our lending criteria in line with recent amendments to the National Credit Act and complying with its requirements.

Please expect a call from Customer Services during the course of today, following a review of your account history and affordability checks.

Regards,
Priscilla Urquhart (Head of Communications, Wonga SA)

Best regards,