Trace Locater on a paid out ac count.

From: Tshepo Lebetsa Sent: Wednesday, July 22, 2020 4:48 PM To: '***' <***>; '***' <***>; '***' <***> Subject: RE: ***

Hi Guys

I got an SMS stating that “Trace Locator Has Been Activated On You Profile at CPB Credit Bureau Contact VVM” I contacted VVM and explained to them that the account was paid out and Wonga stated that they will and I quote below. I got Zero assistance upon calling VVM, I don’t wanna go into that now. Response from Wonga

“Hi Tshepo,

We humbly apologize for any inconvenience caused.

We have escalated your account to our finance team and

they have confirmed your loan has been settled and closed

as a discounted amount was offered to you when you settled your loan.

We have emailed you a paid-up letter and will send an update

to all credit bureaus to have your ITC record updated.

Thank you for your patience

The Wonga Team.”

I Guess this didn’t happen hey, I’m not shocked by the appauling service from both Wonga and VVM.

Can somebody please clear this out?

Regards Tshepo

Classification: Business General From: Tshepo Lebetsa Sent: Friday, July 3, 2020 5:24 PM To: '***' <***>; '***' <***> Subject: ***

Hi

I called wonga last year to check if I have any outstanding payments and they said there was one account which I settled immediately over the phone. Today I received a sms saying my account has been handed over to attorneys VVM please advise.

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