tO
trooi O
1 reviews | Active since May 2016
31 Mar 2022, 13:13
took 2X the agreedamount
took 2x the money from my acc
Helpful (0)
Replies (5)0
Replies (5)
Wonga's replyOfficial
31 Mar 2022, 15:42Hi Trooi,
We humbly apologize for any inconvenience caused.
As soon as a double payment reflects on your account, your refund will be processed.
Please allow approximately 48 working hours for this process to be completed.
Thank you for your patience and we hope to be of service again soon.
The Wonga Team.
We humbly apologize for any inconvenience caused.
As soon as a double payment reflects on your account, your refund will be processed.
Please allow approximately 48 working hours for this process to be completed.
Thank you for your patience and we hope to be of service again soon.
The Wonga Team.
Wonga's reply31 Mar 2022, 15:42
Official
Hi Trooi,
We humbly apologize for any inconvenience caused.
As soon as a double payment reflects on your account, your refund will be processed.
Please allow approximately 48 working hours for this process to be completed.
Thank you for your patience and we hope to be of service again soon.
The Wonga Team.
We humbly apologize for any inconvenience caused.
As soon as a double payment reflects on your account, your refund will be processed.
Please allow approximately 48 working hours for this process to be completed.
Thank you for your patience and we hope to be of service again soon.
The Wonga Team.
tO
trooi O's updateReviewer Update
04 Apr 2022, 12:14you closed the case with no explanation and 48h later still no refund
tO
trooi O's update04 Apr 2022, 12:14
Reviewer Update
you closed the case with no explanation and 48h later still no refund
Wonga's replyOfficial
04 Apr 2022, 14:24Hi Trooi,
Thank you for your response.
Kindly forward your bank statement in order for us to allocate your payment.
We can confirm that we received a payment on the 28/03/2022 for the amount of R1871.37.
However, we cannot see the second payment.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Kindly forward your bank statement in order for us to allocate your payment.
We can confirm that we received a payment on the 28/03/2022 for the amount of R1871.37.
However, we cannot see the second payment.
Thank you for your patience.
The Wonga Team.
Wonga's reply04 Apr 2022, 14:24
Official
Hi Trooi,
Thank you for your response.
Kindly forward your bank statement in order for us to allocate your payment.
We can confirm that we received a payment on the 28/03/2022 for the amount of R1871.37.
However, we cannot see the second payment.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Kindly forward your bank statement in order for us to allocate your payment.
We can confirm that we received a payment on the 28/03/2022 for the amount of R1871.37.
However, we cannot see the second payment.
Thank you for your patience.
The Wonga Team.
tO
trooi O's updateReviewer Update
09 Apr 2022, 13:16send trough my trans hist and no reply for 4 days
tO
trooi O's update09 Apr 2022, 13:16
Reviewer Update
send trough my trans hist and no reply for 4 days
Wonga's replyOfficial
11 Apr 2022, 09:55Hi Trooi,
As per your bank statement, we can confirm that there was no second
debit order that went off from your account.
Thank you for your patience.
The Wonga Team.
As per your bank statement, we can confirm that there was no second
debit order that went off from your account.
Thank you for your patience.
The Wonga Team.
Wonga's reply11 Apr 2022, 09:55
Official
Hi Trooi,
As per your bank statement, we can confirm that there was no second
debit order that went off from your account.
Thank you for your patience.
The Wonga Team.
As per your bank statement, we can confirm that there was no second
debit order that went off from your account.
Thank you for your patience.
The Wonga Team.