SW
Samantha W
1 reviews | Active since Jan 2016
05 Jun 2020, 08:34
******* SHOULD BE 0 STARTS
I have used Wonga and have never had a problem till now, I have been trying to reach them and have this sorted now for weeks. I originally made an arrangement due to the COVID situation fine. however I want to make a payment and settle the account, I have had for a week a payment thats supposed to be coming off via EFT and received an sms a day as a reminder for no payment to b taken and the interest added on. I receive phone calls from wonga to only answer hear someone on the line and to only have the call dropped on me. I sent an email on the 2nd of june and have had NO REPLY I am absolutely fuming at this DISGUSTING service, I am being ****** with interest while I have the money to pay!!!
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Replies (2)
Wonga's replyOfficial
05 Jun 2020, 11:18Hi Samantha,
We sorry you feel this way.
As advised on our Facebook platform, we're so sorry for the delay in responses
as our contact center is experiencing very high volumes.
The settlement letter will be emailed to you and it contains the
settlement amount as well as the bank details and what should be used as reference.
Thank you for your patience.
Kind Regards
The Wonga Team.
We sorry you feel this way.
As advised on our Facebook platform, we're so sorry for the delay in responses
as our contact center is experiencing very high volumes.
The settlement letter will be emailed to you and it contains the
settlement amount as well as the bank details and what should be used as reference.
Thank you for your patience.
Kind Regards
The Wonga Team.
Wonga's reply05 Jun 2020, 11:18
Official
Hi Samantha,
We sorry you feel this way.
As advised on our Facebook platform, we're so sorry for the delay in responses
as our contact center is experiencing very high volumes.
The settlement letter will be emailed to you and it contains the
settlement amount as well as the bank details and what should be used as reference.
Thank you for your patience.
Kind Regards
The Wonga Team.
We sorry you feel this way.
As advised on our Facebook platform, we're so sorry for the delay in responses
as our contact center is experiencing very high volumes.
The settlement letter will be emailed to you and it contains the
settlement amount as well as the bank details and what should be used as reference.
Thank you for your patience.
Kind Regards
The Wonga Team.
SW
Samantha W's updateReviewer Update
05 Jun 2020, 12:00Thank you,
However I also need the account to be fixed where I keep getting sms everyday stating that i am going to have a debit go off and never happens, will you be able to fix that interest that has accumulated due to the lack of service?
However I also need the account to be fixed where I keep getting sms everyday stating that i am going to have a debit go off and never happens, will you be able to fix that interest that has accumulated due to the lack of service?
SW
Samantha W's update05 Jun 2020, 12:00
Reviewer Update
Thank you,
However I also need the account to be fixed where I keep getting sms everyday stating that i am going to have a debit go off and never happens, will you be able to fix that interest that has accumulated due to the lack of service?
However I also need the account to be fixed where I keep getting sms everyday stating that i am going to have a debit go off and never happens, will you be able to fix that interest that has accumulated due to the lack of service?