TW
Tristan W

1 reviews | Active since Feb 2019

16 Feb 2023, 08:49

They said they would resolve this issue, but I am still getting calls form their Blake

I brought this issue to Wonga in January, they said this issue was resolved and I stopped receiving calls for the rest of January but I am now getting calls again for February.

Wonga double debited me in December, first debit order being early and then again at the end of December, the second debit order bounced because I had not expected the payment and only had enough in to cover my expense, hence taking out the loan.

Initially it took 2 emails to get them to respond and reverse the debit, which they eventually did, but then put me on a non payment list with their outsourced debt collectors blake.

My wonga account still says "You are in default and interest is continuing to accrue on the outstanding amount." even after it was their fault that it is like this.

Secondly I keep getting calls from Blake, I have reached out with multiple emails to wonga but do not get a response on any, Blake they keep saying they will correct the error on their side, but I get the calls now every second day, I work a night shift job and they are constantly calling me awake.

How badly run is this company that they cannot even resolve the simplest of tasks, It is honestly ridiculous.

My patience with this company is wearing very thin and will never use them ever again.

0
Replies (8)
Wonga
Wonga's reply16 Feb 2023, 11:27
Official
Hi Tristan, 

We humbly apologize for the inconvenience caused. 

 We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.

 Please provide us with your registered email address so that we can review your account and revert with feedback.

 Thank you for your patience.

 The Wonga Team.
Wonga
Wonga's reply16 Feb 2023, 16:19
Official
Hi Tristan, 

Thank you for your response. 

We can confirm that we have escalated your account to relevant department

to stop all communications from Blakes. 

We have reviewed what has transpired on your account and can confirm

that there has been no loans taken out on your name, 

we assist with one loan at a time.

Please forward your credit report to ***

and we'll do further investigation on your account. 

Thank you for your patience. 

The Wonga Team. 
TW
Tristan W's update22 Feb 2023, 10:05
Reviewer Update
When will this be resolved, I am still getting these calls and it is now the second month, you have said it was brought up for me not to get calls from Blake any longer.

I do not want to have to explain myself every single day to a blake representative, this is infuriating can you not just get this right??
Wonga
Wonga's reply23 Feb 2023, 09:00
Official
Hi Tristan, 

Thank you for your response. 

We have escalated your query to our Collections Manager, 

who will contact Wonga Blake directly to stop all communications.

Please allow 24-48 working hours for the account to be updated. 

Thank you for your patience. 

The Wonga Team. 
TW
Tristan W's update01 Mar 2023, 07:56
Reviewer Update
My account still shows in arrears, My account is now paid, please correct this.

And I am still getting calls from Blake.
Wonga
Wonga's reply02 Mar 2023, 09:00
Official
Hi Tristan, 

We can confirm that your final payment has been allocated and your account has been updated. 

Your account has been closed and is no long with Blake. 

We've sent you a paid up letter and notified all credit bureaus.

Thank you for your patience. 

The Wonga Team. 
TW
Tristan W's update02 Mar 2023, 09:03
Reviewer Update
Thank you, all looks correct.
Wonga
Wonga's reply02 Mar 2023, 15:39
Official
Hi Tristan, 

Thank you for the positive feedback. 

If you feel that your query has been resolved, 

please re-rate the service on our Hello Peter platform. 

Thank you for your time.

The Wonga Team.