SM
Saabirah M

1 reviews | Active since May 2017

30 Dec 2021, 07:26

They have not closed my account and settled it

Loan account I took out 2months ago and paid up has not reflected as settled and closed on credit report

0
Replies (3)
Wonga
Wonga's reply30 Dec 2021, 13:57
Official
Hi Saabirah,

We humbly apologize for any inconvenience caused.

Kindly forward a copy of your credit profile and we will escalate it to the relevant department.

In the meantime, we have sent you a paid up letter

Thank you for your patience.

The Wonga Team.
SM
Saabirah M's update03 Jan 2022, 08:41
Reviewer Update
It's not been updated on Experian, Compudan and Trans union. Please update accordingly
Wonga
Wonga's reply03 Jan 2022, 10:20
Official
Hi Saabirah,

We are waiting on your credit profile in order to escalate your query.

Kindly forward it to ***.

Please allow 30 workings days for your credit profile to be updated

after you have sent us the credit report.

Thank you for your patience.

The Wonga Team.