PS
Pulane S

1 reviews | Active since Jan 2015

24 Jan 2017, 10:22

They continue *****ing my money but they handed me over to third party

<p>im very annoyed and dissappointed about wonga and their unprofessional service,i had a load with them and due to financial problems i clould nit pay and fair enough they handed me over to LRG Attorneys for collection..yes i have made payment arrangements with LRG Attorneys and yet Womga is still running debits on my account and when i called Womga to ask them to cancel the debit order from their side since i will now be dealing with their collections they told me they Cant ..so meaning i will still be debited and aslo pay the collection company/ HELL NO this is so not on and its an incovenience and it comes all back to bank charges when debits dont run off or they do run and i have to reverse... i Demand that Wonga should stop the debit and stop *****ing my money from my account and allow me to peacefully deal with the company they have handed me over to.</p>

0
Replies (4)
Wonga
Wonga's reply25 Jan 2017, 11:40
Official

We are so glad that you could chat with Carl and create a plan, moving forward.

If you require any future support, we are here to help

Thank you

The Wonga Team

Wonga
Wonga's reply27 Jan 2017, 11:26
Official

HI Pulane

Thanks for chatting to us in our follow up call. We are so happy that you felt we did a good job in converting your sentiment about us.

Have a great weekend

The Wonga Team

PS
Pulane S's update31 Jan 2017, 14:28
Reviewer Update

Thanks Wonga for the prompt response and i would like to thank Carl for resolving the matter...great feedback and efficient client service indeed

Wonga
Wonga's reply31 Jan 2017, 14:36
Official

Thank you so much. You have made Carl's day! We are delighted that we were able to turn this around for your. Please dont ever hesitate to contact us should yourequire any other support