CW
Cuan W
1 reviews | Active since Mar 2014
30 Jul 2015, 15:45
They are absolute scaly people and cheats!!!
They say if you pay back your loan earlier...the costs or payback will be cheaper.<br> On this basis i phoned them to repay my loan a few days earlier and they said they needed 4 days notice or there was nothing they could do about it,that the debit order would still go off irrespective of weather or not i paid it earlier. Which meant that i would pay twice and that then i could request a refund for the debit order the call center lady said!!! What madness and for what purpose. My conclusion is that they just want me to pay the originally agreed amount and don't want me to pay less!!!!
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Wonga's replyOfficial
05 Aug 2015, 10:31Hello Cuan Weir,
Dear Cuan,
Thanks for your message. I apologise for you negative experience and will follow this up with the Head of Customer Services. We value responsible-paying customers such as yourself and hope we can resolve this issue so that it does not occur again.
One of the senior Customer Service agents will be in touch with you shortly.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Dear Cuan,
Thanks for your message. I apologise for you negative experience and will follow this up with the Head of Customer Services. We value responsible-paying customers such as yourself and hope we can resolve this issue so that it does not occur again.
One of the senior Customer Service agents will be in touch with you shortly.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Wonga's reply05 Aug 2015, 10:31
Official
Hello Cuan Weir,
Dear Cuan,
Thanks for your message. I apologise for you negative experience and will follow this up with the Head of Customer Services. We value responsible-paying customers such as yourself and hope we can resolve this issue so that it does not occur again.
One of the senior Customer Service agents will be in touch with you shortly.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Dear Cuan,
Thanks for your message. I apologise for you negative experience and will follow this up with the Head of Customer Services. We value responsible-paying customers such as yourself and hope we can resolve this issue so that it does not occur again.
One of the senior Customer Service agents will be in touch with you shortly.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)