The worst service ever!!!!!

For 3 years I've been trying to sort out a *****ulent case with Wonga Loans. You get sent from 1 person to the next and nothing gets done. I've sent numerous emails with my documents on different occasions stating that I did not take out a loan and that I've been a victim of ***** but absolutely nothing gets done. I'm appaled in how you handle this case. (Your case has been escalated is all I get). This is affecting my credit record badly. I've been a victim of ***** but I need to go to the police station to get affidavits on different occasions, use my printer to print out documents and and use my time to get hold of them via phone and use my airtime and use my petrol to drive around to get this sorted. What do I get in return...... Nothing gets done. My nerves is shot, I'm stressed out and simply tired of not getting some glimpse of completion on this case. Social media is my last resort.