Hellopeter
Share Your Experience
LS
Lonwabo S

1 reviews | Active since Feb 2014

12 Apr 2021, 10:30

The Worst Ever....

I've had a paid up letter (from Wonga) since September 2020 and have sent them numerous (over 20) requests to update my account and close it since October 2020!!!! Each month they keep updating the ITC that I am missing payments and unfairly affecting my credit score.

0
Replies (5)
Wonga
Wonga's reply12 Apr 2021, 10:41
Official
Hi  Lonwaba, 

We're so sorry for any inconvenience caused.

We have reviewed your account and can confirm that 

an urgent profile update request has been sent 

to all credit bureaus to have your ITC profile updated.

We can also confirm we have received your formal complaint 

including all the documents that we have attached 

to your Wonga account. On the 01/04/2021 another 

urgent request was escalated to all credit bureaus.

It is unknown if the credit bureaus has any backlogs 

but we can assure you we have marked the update request 

as urgent. 

Kind Regards 

The Wonga Team.
LS
Lonwabo S's update12 Apr 2021, 11:01
Reviewer Update
Please update your accounts to show that my balance is zero and send me written confirmation please.
Wonga
Wonga's reply12 Apr 2021, 11:06
Official
Hi Lonwabo,

We can confirm that the request was already escalated.

It is unknown if the credit bureaus has any backlogs

and if our update request was already actioned.

Please confirm with the credit bureaus if 

they have any backlogs.

Thank you for your patience.

The Wonga Team.
LS
Lonwabo S's update12 Apr 2021, 11:12
Reviewer Update
Will do, I am asking that you guys ,at Wonga, confirm in writing that my account balance has been updated and reflecting zero and closed.
Wonga
Wonga's reply12 Apr 2021, 16:49
Official
Hi Lonwabo,

We have emailed you a formal response.

Thank you for your patience.

The Wonga Team.