1 reviews | Active since Jan 2014
The Woes of a Wonga Customer
I recently took out a short term loan with Wonga with the onus to pay it back within a month or two, which I ended up doing almost a month ago, however, they still claim that I owe them money via their online portal. Unfortunately I am unable to get any decent response from their customer support or collections team via email and when you try to phone their contact number, it almost always either keeps you in what seems to be an infinite queue or informs you that you are phoning outside of their business hours (anytime during the day).
As stated before, it's been almost a month since I've settled this account. I even had to reverse a debit order from them as they seem to refuse to respond in any sort of timely fashion. Why is it so difficult to not treat your customers like ****? Are the internal workings of Wonga really that bad?
Truly disappointing.
Hi Adriaan,
We're sorry to hear that your account has not been updated after you've settled your loan.
Sonja from our Customer Resolutions team has contacted you, however, we've been unable to get hold of you.
Please provide us with a preferred contact time and alternative contact number so we can resolve this issue for you.
Thank You
The Wonga Team
Hi Adriaan,
We're sorry to hear that your account has not been updated after you've settled your loan.
Sonja from our Customer Resolutions team has contacted you, however, we've been unable to get hold of you.
Please provide us with a preferred contact time and alternative contact number so we can resolve this issue for you.
Thank You
The Wonga Team
Hi Adriaan,
Thank you for chatting with Sonja and re-rating our service.
We're thrilled that we could resolve your query.
Have a great day further.
Thank You
The Wonga Team
Hi Adriaan,
Thank you for chatting with Sonja and re-rating our service.
We're thrilled that we could resolve your query.
Have a great day further.
Thank You
The Wonga Team