MS
Madeline S
1 reviews | Active since Nov 2013
08 Sept 2021, 10:04
The way to go if you want poor credit scoring and lack of communication
I have paid this account in full, yet on their system it still shows as I am owing money which is now reflected poorly on my credit score. I have tried to contact Wonga via email, sent screenshots of the Debicheck that went off and have had no response at all.
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
08 Sept 2021, 10:48Hi Madeline,
We're so sorry for any inconvenience caused.
We have reviewed what transpired on your account and can assure you that
we have escalated your account to our debt collections agency, Alliance to have the payment
manually allocated to your Wonga account.
Due to your account being managed by Alliance and the settlement amount was made to
Alliance, the funds will be paid over to Wonga and your account will be updated accordingly.
Once your account has updated, will a paid up letter be emailed to you and an update
request will be sent to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We're so sorry for any inconvenience caused.
We have reviewed what transpired on your account and can assure you that
we have escalated your account to our debt collections agency, Alliance to have the payment
manually allocated to your Wonga account.
Due to your account being managed by Alliance and the settlement amount was made to
Alliance, the funds will be paid over to Wonga and your account will be updated accordingly.
Once your account has updated, will a paid up letter be emailed to you and an update
request will be sent to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply08 Sept 2021, 10:48
Official
Hi Madeline,
We're so sorry for any inconvenience caused.
We have reviewed what transpired on your account and can assure you that
we have escalated your account to our debt collections agency, Alliance to have the payment
manually allocated to your Wonga account.
Due to your account being managed by Alliance and the settlement amount was made to
Alliance, the funds will be paid over to Wonga and your account will be updated accordingly.
Once your account has updated, will a paid up letter be emailed to you and an update
request will be sent to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We're so sorry for any inconvenience caused.
We have reviewed what transpired on your account and can assure you that
we have escalated your account to our debt collections agency, Alliance to have the payment
manually allocated to your Wonga account.
Due to your account being managed by Alliance and the settlement amount was made to
Alliance, the funds will be paid over to Wonga and your account will be updated accordingly.
Once your account has updated, will a paid up letter be emailed to you and an update
request will be sent to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
MS
Madeline S's updateReviewer Update
08 Sept 2021, 10:51So it takes a week to update the account, thanks for letting me know via Hello Peter and not in reply to any of the emails I sent. Heaven forbid you get a bad reputation.
MS
Madeline S's update08 Sept 2021, 10:51
Reviewer Update
So it takes a week to update the account, thanks for letting me know via Hello Peter and not in reply to any of the emails I sent. Heaven forbid you get a bad reputation.
Wonga's replyOfficial
08 Sept 2021, 10:58Hi Madeline,
We're so sorry for the delay in responses as our contact center has been experiencing
very high volumes and will attend to your emails shortly.
Due to your account being overdue and managed by Alliance,
all payments made to them is paid over to Wonga within 5-7 business days.
Kind Regards
The Wonga Team.
We're so sorry for the delay in responses as our contact center has been experiencing
very high volumes and will attend to your emails shortly.
Due to your account being overdue and managed by Alliance,
all payments made to them is paid over to Wonga within 5-7 business days.
Kind Regards
The Wonga Team.
Wonga's reply08 Sept 2021, 10:58
Official
Hi Madeline,
We're so sorry for the delay in responses as our contact center has been experiencing
very high volumes and will attend to your emails shortly.
Due to your account being overdue and managed by Alliance,
all payments made to them is paid over to Wonga within 5-7 business days.
Kind Regards
The Wonga Team.
We're so sorry for the delay in responses as our contact center has been experiencing
very high volumes and will attend to your emails shortly.
Due to your account being overdue and managed by Alliance,
all payments made to them is paid over to Wonga within 5-7 business days.
Kind Regards
The Wonga Team.