Terrible Service - Wonga Won't Rectify Their Fault!!!!!
I am trying to get a paid up letter for a loan from July 2017. I'm going back and forth with Wonga trying to get this. They can't comprehend what I'm asking for, it's shocking that this is their customer service. Do not take a loan with Wonga as it will come back to bite you. I've settled this loan over two years ago but it shows as still open.
It's absolutely ridiculous that their customer service department can't fathom what I'm asking! It's showing up on my credit report and they're not being helpful with resolving it. How hard can it be to understand?
This is super frustrating! Stay away from Wonga, rather find a different provider.
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Replies (2)0
Replies (2)
Wonga's replyOfficial
22 Jul 2019, 09:33 Hi Ashley,
Our apologies for the delay in response.
We have been experiencing some technical difficulties where your complaint did not reflect on our system.
We've been trying to get hold of you, but with no success, we could reach you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time.
Sonja from our Customer Resolutions team will contact you immediately, once we've received your information so we can investigate and resolve this matter.
Thank You
The Wonga Team
Our apologies for the delay in response.
We have been experiencing some technical difficulties where your complaint did not reflect on our system.
We've been trying to get hold of you, but with no success, we could reach you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time.
Sonja from our Customer Resolutions team will contact you immediately, once we've received your information so we can investigate and resolve this matter.
Thank You
The Wonga Team
Wonga's reply22 Jul 2019, 09:33
Official
Hi Ashley,
Our apologies for the delay in response.
We have been experiencing some technical difficulties where your complaint did not reflect on our system.
We've been trying to get hold of you, but with no success, we could reach you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time.
Sonja from our Customer Resolutions team will contact you immediately, once we've received your information so we can investigate and resolve this matter.
Thank You
The Wonga Team
Our apologies for the delay in response.
We have been experiencing some technical difficulties where your complaint did not reflect on our system.
We've been trying to get hold of you, but with no success, we could reach you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time.
Sonja from our Customer Resolutions team will contact you immediately, once we've received your information so we can investigate and resolve this matter.
Thank You
The Wonga Team
Wonga's replyOfficial
23 Jul 2019, 08:24Hi Ashley,
We have not heard from you yet.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can investigate and resolve this matter.
Thank You
The Wonga Team
We have not heard from you yet.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can investigate and resolve this matter.
Thank You
The Wonga Team
Wonga's reply23 Jul 2019, 08:24
Official
Hi Ashley,
We have not heard from you yet.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can investigate and resolve this matter.
Thank You
The Wonga Team
We have not heard from you yet.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can investigate and resolve this matter.
Thank You
The Wonga Team