terrible service

it's really sad to see that even during a pandemic this company has no remorse. an arrangement was made to pay an outstanding amount either In 3 payments or min of 500 yet they debt the account for the full amount. then when you try to contact them they say a payment arrangement was not followed no payment received. I'm stuck with no travelling fare for work you have left me stranded as you debt all the funds I had and yet you wont even call me. I guess the CEO only cares about money, who are we .???? let's see how much you care to call me and talk because I guess you wont.