CA
Caryn A
1 reviews | Active since Apr 2022
20 Apr 2022, 08:50
Terrible service
I am fed up with Wonga. My application was approved and I approved the debicheck on Saturday (16th April) already. My first email, I received absolutely no response. My second email, I received an automated response informing me to wait another 48 hours for an actual response from their customer service. I have been waiting for more than 48 hours and I don't even want the loan anymore. I never had this issue before, so why now? Unfortunately Wonga has lost a client and I am no longer interested in any of their services.
Helpful (0)
Replies (6)0
Replies (6)
Wonga's replyOfficial
20 Apr 2022, 09:17Hi Caryn,
We humbly apologize for any inconvenience caused.
We can confirm that there was a delay in the funding due to the public holidays and weekends
but in order for us to view what transpired on your account,
kindly confirm your ID number.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that there was a delay in the funding due to the public holidays and weekends
but in order for us to view what transpired on your account,
kindly confirm your ID number.
Thank you for your patience.
The Wonga Team.
Wonga's reply20 Apr 2022, 09:17
Official
Hi Caryn,
We humbly apologize for any inconvenience caused.
We can confirm that there was a delay in the funding due to the public holidays and weekends
but in order for us to view what transpired on your account,
kindly confirm your ID number.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that there was a delay in the funding due to the public holidays and weekends
but in order for us to view what transpired on your account,
kindly confirm your ID number.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
20 Apr 2022, 09:30Hi Caryn,
Thank you for your response.
We can confirm that the funds is currently on it's way to your account.
It takes 24-48 working hours for the funds to reflect.
Should you wish to cancel after the funds reflect in your account,
you transfer the funds back to Wonga, send proof of payment and give us
a call in order for us to cancel your loan.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that the funds is currently on it's way to your account.
It takes 24-48 working hours for the funds to reflect.
Should you wish to cancel after the funds reflect in your account,
you transfer the funds back to Wonga, send proof of payment and give us
a call in order for us to cancel your loan.
Thank you for your patience.
The Wonga Team.
Wonga's reply20 Apr 2022, 09:30
Official
Hi Caryn,
Thank you for your response.
We can confirm that the funds is currently on it's way to your account.
It takes 24-48 working hours for the funds to reflect.
Should you wish to cancel after the funds reflect in your account,
you transfer the funds back to Wonga, send proof of payment and give us
a call in order for us to cancel your loan.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that the funds is currently on it's way to your account.
It takes 24-48 working hours for the funds to reflect.
Should you wish to cancel after the funds reflect in your account,
you transfer the funds back to Wonga, send proof of payment and give us
a call in order for us to cancel your loan.
Thank you for your patience.
The Wonga Team.
CA
Caryn A's updateReviewer Update
20 Apr 2022, 09:36I know how long it takes, I have been waiting for 72 hours and counting . Please cancel the loan, as I have not received any funds. Reverse the transaction from the your side. Please do not repeat the same information that I have been receiving over the past 3 days. I have lost all trust in Wonga.
CA
Caryn A's update20 Apr 2022, 09:36
Reviewer Update
I know how long it takes, I have been waiting for 72 hours and counting . Please cancel the loan, as I have not received any funds. Reverse the transaction from the your side. Please do not repeat the same information that I have been receiving over the past 3 days. I have lost all trust in Wonga.
Wonga's replyOfficial
20 Apr 2022, 10:04Hi Caryn,
Thank you for your response.
Unfortunately we are unable to cancel the transaction.
If you'd like to cancel, you'll have to wait for the funds to reflect in your account
and then transfer the funds bank to us.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Unfortunately we are unable to cancel the transaction.
If you'd like to cancel, you'll have to wait for the funds to reflect in your account
and then transfer the funds bank to us.
Thank you for your patience.
The Wonga Team.
Wonga's reply20 Apr 2022, 10:04
Official
Hi Caryn,
Thank you for your response.
Unfortunately we are unable to cancel the transaction.
If you'd like to cancel, you'll have to wait for the funds to reflect in your account
and then transfer the funds bank to us.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Unfortunately we are unable to cancel the transaction.
If you'd like to cancel, you'll have to wait for the funds to reflect in your account
and then transfer the funds bank to us.
Thank you for your patience.
The Wonga Team.
CA
Caryn A's updateReviewer Update
20 Apr 2022, 10:12And what about the additional costs? Do I need to pay that as well?
CA
Caryn A's update20 Apr 2022, 10:12
Reviewer Update
And what about the additional costs? Do I need to pay that as well?
Wonga's replyOfficial
20 Apr 2022, 10:20Hi Caryn,
We can confirm that you do not have to pay the interest and fees
should the funds be paid back within 24-48 hours after
receiving the funds.
Thank you for your patience.
The Wonga Team.
We can confirm that you do not have to pay the interest and fees
should the funds be paid back within 24-48 hours after
receiving the funds.
Thank you for your patience.
The Wonga Team.
Wonga's reply20 Apr 2022, 10:20
Official
Hi Caryn,
We can confirm that you do not have to pay the interest and fees
should the funds be paid back within 24-48 hours after
receiving the funds.
Thank you for your patience.
The Wonga Team.
We can confirm that you do not have to pay the interest and fees
should the funds be paid back within 24-48 hours after
receiving the funds.
Thank you for your patience.
The Wonga Team.