SM
Sharai M
1 reviews | Active since Mar 2021
23 Jul 2021, 08:52
Terrible service
I took out a wonga loan which i had a few issues repaying on time due to covid situation. the loan was eventually handed over to vvm debt collectors at which point i managed to secure a consolidation loan and pay off the outstanding balance on the loan. i sent proof of payments to clear the loan to VVM. however 2 months down the line , i am receiving collection calls for the same loan again and repeated requests to resend payment proofs. they also have not updated the credit bureau with the latest status of my loan.
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Replies (1)
Wonga's replyOfficial
23 Jul 2021, 10:27Hi Sharai,
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm
that the payment is reflecting and has updated on your Wonga account.
We have escalated your details to our Collections team to investigate why you are
being contacted by our debt collections agency and if there is still an outstanding balance.
We will feed back to you with a formal response after our investigation has been concluded.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm
that the payment is reflecting and has updated on your Wonga account.
We have escalated your details to our Collections team to investigate why you are
being contacted by our debt collections agency and if there is still an outstanding balance.
We will feed back to you with a formal response after our investigation has been concluded.
Thank you for your patience.
The Wonga Team.
Wonga's reply23 Jul 2021, 10:27
Official
Hi Sharai,
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm
that the payment is reflecting and has updated on your Wonga account.
We have escalated your details to our Collections team to investigate why you are
being contacted by our debt collections agency and if there is still an outstanding balance.
We will feed back to you with a formal response after our investigation has been concluded.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm
that the payment is reflecting and has updated on your Wonga account.
We have escalated your details to our Collections team to investigate why you are
being contacted by our debt collections agency and if there is still an outstanding balance.
We will feed back to you with a formal response after our investigation has been concluded.
Thank you for your patience.
The Wonga Team.