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Gareth C

1 reviews | Active since Aug 2018

30 Aug 2018, 22:12

terrible service

settled my account over a month ago but account still shows in arrears after numerous emails and phone calls to different departments issue still not resolved have sent proof of payment only answer i get is will give me feedback within 48 hrs. Paid in R10100 but only 5700 reflects on statement from them.

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Replies (3)
Wonga
Wonga's reply31 Aug 2018, 13:29
Official

Hi Gareth,

We're sorry to hear that your account has not been updated, even though you've settled your outstanding loan.

Sonja from our Customer Resolutions department has contacted you, however, she's been unable to get hold of you.

Please provide us with a preferred call back time and number so we can resolve this issue for you.

Thank You

The Wonga Team

Best regards,

Wonga
Wonga's reply31 Aug 2018, 13:29
Official

Hi Gareth,

We're sorry to hear that your account has not been updated, even though you've settled your outstanding loan.

Sonja from our Customer Resolutions department has contacted you, however, she's been unable to get hold of you.

Please provide us with a preferred call back time and number so we can resolve this issue for you.

Thank You

The Wonga Team

Best regards,

Wonga
Wonga's reply03 Sept 2018, 09:23
Official

Hi Gareth,

Thanks for chatting to Sonja.

We've escalated your payment allocation issue to our Collections team and will revert back to you soon with an update.

Thank You

The Wonga Team

Best regards,