QM
Qhama M
1 reviews | Active since Mar 2019
02 Nov 2024, 09:48
Terrible Service
My debit order date is the 20th of each month as I get paid then .Wonga debited my account and the debit was unsuccessful as they attempted on the 19th on the 20th I made a payment manually and sent my POP and received communication that my funds will ve allocated as per the proof sent.
2 weeks late ,my account still shows no payment and has damaged my credit payment as no I have a missed payment .I have collections calling me every second make it make sense ,I need this sorted ,my credit record fixed as well .
Helpful (0)
Replies (2)0
Replies (2)
Wonga's replyOfficial
02 Nov 2024, 09:57Hi Qhama
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
Please give us time to investigate what happened to your payment and assist with allocating it to your account.
We will get back to you soon
Kind Regards, The Wonga Team
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
Please give us time to investigate what happened to your payment and assist with allocating it to your account.
We will get back to you soon
Kind Regards, The Wonga Team
Wonga's reply02 Nov 2024, 09:57
Official
Hi Qhama
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
Please give us time to investigate what happened to your payment and assist with allocating it to your account.
We will get back to you soon
Kind Regards, The Wonga Team
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
Please give us time to investigate what happened to your payment and assist with allocating it to your account.
We will get back to you soon
Kind Regards, The Wonga Team
Wonga's replyOfficial
04 Nov 2024, 22:59 Hi Qhama
Thank-you for your patience while we investigated your payment.
Your wonga account shows that the payment that you made was not 100% of your installment that was due.
You paid R515.00 and your instalment is R515.43 unfortunately our loan system will read your loan as in arrears if you pay less than 100% of your instalment.
We hope you find the above in order.
Kind Regards, The Wonga Team
Thank-you for your patience while we investigated your payment.
Your wonga account shows that the payment that you made was not 100% of your installment that was due.
You paid R515.00 and your instalment is R515.43 unfortunately our loan system will read your loan as in arrears if you pay less than 100% of your instalment.
We hope you find the above in order.
Kind Regards, The Wonga Team
Wonga's reply04 Nov 2024, 22:59
Official
Hi Qhama
Thank-you for your patience while we investigated your payment.
Your wonga account shows that the payment that you made was not 100% of your installment that was due.
You paid R515.00 and your instalment is R515.43 unfortunately our loan system will read your loan as in arrears if you pay less than 100% of your instalment.
We hope you find the above in order.
Kind Regards, The Wonga Team
Thank-you for your patience while we investigated your payment.
Your wonga account shows that the payment that you made was not 100% of your installment that was due.
You paid R515.00 and your instalment is R515.43 unfortunately our loan system will read your loan as in arrears if you pay less than 100% of your instalment.
We hope you find the above in order.
Kind Regards, The Wonga Team