PR
Pieter R

1 reviews | Active since Sept 2019

04 Sept 2019, 16:09

Terrible manner in which way LOYAL customers get treated.

I have been a very loyal customer of wonga for a very long time. this past month of august i took a loan as per usual, and though I have ever failed in paying back, I was midst a move between companies. my old employer has a exit run that caused my salary to be paid a week later then usual, because of this my wonga repayment failed. however the full amount did debit on the 31st the moment my salary was reflecting. no problem there. then out of the blue i start getting harassed by a company called Blake attorneys. to the extend of 138 phone calls in a week. wanting to collect money for my wonga repayment. when i blocked them and tried to contact wonga directly their number on their website is actually Blake attorneys who do not mention they are from a separate company. I have no issue in paying the stupid 100 rand and 50 cents for their interests due to the failed debit, however i have a fundamental problem with the disgusting manner in which this situation was handled. I will NOT deal with some random collection agency when there is no reason for a collection agency, but if this is how wonga treats their customers then this would have been the last time that i use their services and never again will i recommend anyone to deal with them. WONGA will not receive a single cent until someone who is ACTUALLY employed by them contacts me and we can resolve this matter amicably.

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Replies (1)
Wonga
Wonga's reply10 Sept 2019, 13:32
Official
Hi Pieter,

We're sorry to hear about your experience. This is certainly not the Wonga-way.

Thank you for chatting to Sonja on the day after you lodged this complaint.

We're thrilled that we could resolve this complaint for you.

Thank You
The Wonga Team