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Naazira A

1 reviews | Active since Mar 2025

25 Mar 2025, 22:00

Terrible Customer Service & Unauthorized Deductions – Urgent Resolution Needed!

I am extremely disappointed with Wonga.

On March 25, 2025, they deducted a total of R2,214.97 from my account—far more than my agreed-upon monthly debit order of R1,006.35. Two extra unauthorized deductions of R603.81 and R604.81 were taken without my consent.

I have emailed customer support and provided all necessary proof, yet I have not received any response. This is unacceptable! A financial institution should not be taking money without authorization and then ignoring customers when they request an explanation.

After reading other reviews, it is clear that poor customer service and ignoring complaints is a pattern with this company. I sincerely hope you will resolve this issue immediately by refunding the R1,208.32 that was wrongfully deducted.

If I do not receive a response by Thursday, I will escalate this matter further, including visiting their head office in Gardens to demand action in person. I urge anyone considering doing business with this company to think twice before trusting them with their finances.

Wonga, I expect a swift resolution—refund my money and respond to my emails!

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Replies (5)
Wonga
Wonga's reply25 Mar 2025, 22:30
Official
Hi Naazira ,

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please bear with us while investigate what happened to your debit order collections.
We will provide feedback shortly 

Thanks 
The Wonga Team
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Naazira A's update26 Mar 2025, 11:38
Reviewer Update
I am following up on my above complaint regarding the unauthorized deductions from my account, which remain unresolved. To add to my frustration, I received an SMS this morning regarding a "final demand" for March 2025—despite having already made the required payment.
At this point, I expect immediate action, not automated threats. Please address the following without further delay:
1. Update my account to reflect my correct payment status.

2. Cease any further incorrect payment demands—I will not entertain unnecessary stress over an error on your end.

3. Process my refund of R1 208.61 ASAP and confirm when I can expect the funds to reflect in my account.


I expect a response with a resolution.
Awaiting your urgent feedback.

Wonga
Wonga's reply26 Mar 2025, 13:23
Official
Hi Naazira ,

Thank-you for your patience while we investigated 
 We have checked our records and can only find one payment of R1006.35

Please send us a copy of your bank statement showing the debited payment transactions so we can escalate to our finance department for tracing. 

Thanks 
The Wonga Team

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Naazira A's update26 Mar 2025, 14:27
Reviewer Update
I have already sent multiple emails regarding this matter, including proof, screenshots, and all necessary details. If customer support had actually reviewed and responded properly to my emails, you would have already seen the attached evidence, and this unnecessary back and forth would not be happening.

The additional amounts of R603.81 and R604.81 were deducted without my consent, with the reference "Wonga."

I kindly ask that you review my previous emails, acknowledge the attached documents, and provide a resolution immediately. This situation is unacceptable, and I expect prompt action.


Can you please provide an email address of someone I can send my documents to, someone that will actually review and reply to my email.
Wonga
Wonga's reply26 Mar 2025, 14:45
Official
Hi Naazira 

Unfortunately, our finance team does not accept screenshots for tracing transactions, they need an official bank statement 
Please email your statement to *** 


Kind Regards
The Wonga Team