1 reviews | Active since Sept 2021
Terrible customer service from Wonga
I had a 3 month loan with Wonga, after the first debit order went off my bank account, I logged into my profile and got the settlement amount, which I paid as an immediate payment & sent proof of payment to customer care & their collections department. This was on 31 August 2021. The payment still doesn't reflect on my profile, after e-mailing numerous times!! The e-mail reply I receive is the my query will be attended to within 48 hours. It's been 5 days already. The settlement amount has obviously changed since I've made payment. But I made an immediate payment on the day it was due. Now they are going to still deduct an installment at the end of the month, which I do not owe them! I am so disappointed and angry at the poor service received.
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your account and can confirm
that due to you using your initial and surname as reference, your settlement
amount was not manually allocated.
Should you have used your ID number as reference, then your settlement amount
would have been allocated automatically.
We have escalated your account to our finance team to have the payment manually allocated
and to have your account closed and account status updated.
Our finance team has a turn around time of 48 working hours.
We will feed back to you via our email platform once your account has updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your account and can confirm
that due to you using your initial and surname as reference, your settlement
amount was not manually allocated.
Should you have used your ID number as reference, then your settlement amount
would have been allocated automatically.
We have escalated your account to our finance team to have the payment manually allocated
and to have your account closed and account status updated.
Our finance team has a turn around time of 48 working hours.
We will feed back to you via our email platform once your account has updated.
Thank you for your patience.
The Wonga Team.