Terrible customer service! Do not recommend.

What’s the point of having a customer service branch, if the only thing they do is send the same automated emails all the time? I got a loan from wonga last year April, but I never received the loan at all. I saw a message on your website that said there were delays for third party transactions, so I waited for a month before I contacted your customer service. I sent a couple of emails, mostly getting the same “48hr waiting period” email. I got 1 actual response which I rep**** to. And shortly after that I got an email saying my account was handed over… WHILE I was still waiting for a response from your company. Now a yr later, I get calls from Blake and associates, EVERYDAY. And everyday I tell them the same story. Everyday I’m told to email or WhatsApp my bank statement to prove that I never received the loan. I’ve done this many times but I still get calls from them, and emails from wonga insisting that I pay, without responding to my previous emails. I refuse to pay for something I never received.