AH
Aisha H
1 reviews | Active since Mar 2022
03 May 2022, 14:47
Terrible contact centre service
Good day, I cannot get through to your call centre, I was on the line 3 times for more than 25 mins nobody answers the phone.
I have also sent an email to you collections team. I require urgent assistance.
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Replies (1)
Wonga's replyOfficial
04 May 2022, 09:57HI Aisha,
We humbly apologize for the inconvenience caused.
We can confirm that our contact center is experiencing very high volumes and
will attend to your emails.
We have escalated your account to the relevant department that
manages prescription and they will start their investigation process.
Should the investigation be concluded, will they be in contact with you
and email you the relevant documents to the email address provided.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We can confirm that our contact center is experiencing very high volumes and
will attend to your emails.
We have escalated your account to the relevant department that
manages prescription and they will start their investigation process.
Should the investigation be concluded, will they be in contact with you
and email you the relevant documents to the email address provided.
Thank you for your patience.
The Wonga Team.
Wonga's reply04 May 2022, 09:57
Official
HI Aisha,
We humbly apologize for the inconvenience caused.
We can confirm that our contact center is experiencing very high volumes and
will attend to your emails.
We have escalated your account to the relevant department that
manages prescription and they will start their investigation process.
Should the investigation be concluded, will they be in contact with you
and email you the relevant documents to the email address provided.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We can confirm that our contact center is experiencing very high volumes and
will attend to your emails.
We have escalated your account to the relevant department that
manages prescription and they will start their investigation process.
Should the investigation be concluded, will they be in contact with you
and email you the relevant documents to the email address provided.
Thank you for your patience.
The Wonga Team.