TT
Tshepiso T
1 reviews | Active since Jun 2012
09 Sept 2023, 07:09
Tardy Customer Service
I must say that I'm very disappointed with the efficiency of your company when it comes to updating/settling one's account.I made a settlement via "easy pay",this past Wednesday on my account then called in and sent confirmation twice to your customer care email address and to this day my account is showing a balance. You mention that this improves my "trust rating" but honestly it's created so much frustration for me. Can someone assist and advice promptly.
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Wonga's replyOfficial
11 Sept 2023, 07:24Hi Tshepiso,
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and we can confirm that
your payment has been allocated and your account has been updated.
We can confirm that it takes upto 3 working days for a manual payment
to be allocated and the payment will be backdated to when the payment was made.
A confirmation of full repayment has been sent
to you via our email platform.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and we can confirm that
your payment has been allocated and your account has been updated.
We can confirm that it takes upto 3 working days for a manual payment
to be allocated and the payment will be backdated to when the payment was made.
A confirmation of full repayment has been sent
to you via our email platform.
Thank you for your patience.
The Wonga Team.
Wonga's reply11 Sept 2023, 07:24
Official
Hi Tshepiso,
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and we can confirm that
your payment has been allocated and your account has been updated.
We can confirm that it takes upto 3 working days for a manual payment
to be allocated and the payment will be backdated to when the payment was made.
A confirmation of full repayment has been sent
to you via our email platform.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and we can confirm that
your payment has been allocated and your account has been updated.
We can confirm that it takes upto 3 working days for a manual payment
to be allocated and the payment will be backdated to when the payment was made.
A confirmation of full repayment has been sent
to you via our email platform.
Thank you for your patience.
The Wonga Team.