CL
Celeste L
1 reviews | Active since Aug 2019
23 Aug 2019, 15:25
Take your money and don't sort out that was really confirmed about loan/payout
Still after nearly 2 weeks nothing is resolved and I pay that lot of money with no loan. I will never refer anyone to wonga loans. They send messages they try to contact me but it is not true. I send them mails talk to them on the number that is supp**** on their website. So thins is nothing to do with ***** people on their behalf they ******* people themselfs. A few days back I got notifications of my loan released through World remit. I told them my money is not cleared yet to do the fee money. They say pay so long the R2000 they will release some and after I did the payment it was something different. So I still have no idea wonga, fnb forex, world remit...... I really need answers because of all the money I paid it and thought it will be back to normal and put back in my budget it will be all fine but now I don't have a cent left for nothing
Helpful (0)
Replies (7)0
Replies (7)
Wonga's replyOfficial
23 Aug 2019, 15:33Hi Celeste,
We're sorry about your experience.
Our Complaints Manager, Shelley, has just contacted you thrice now, however, your mobile phone is just ringing and goes to voicemail. She left a voicemail message and requested that you send us a private message with an alternative contact number and preferred call back time.
Your Complaint resolution is important to us. Please provide us with the requested information so we can contact you, obtain further information and complete an investigation.
Thank You
The Wonga Team
We're sorry about your experience.
Our Complaints Manager, Shelley, has just contacted you thrice now, however, your mobile phone is just ringing and goes to voicemail. She left a voicemail message and requested that you send us a private message with an alternative contact number and preferred call back time.
Your Complaint resolution is important to us. Please provide us with the requested information so we can contact you, obtain further information and complete an investigation.
Thank You
The Wonga Team
Wonga's reply23 Aug 2019, 15:33
Official
Hi Celeste,
We're sorry about your experience.
Our Complaints Manager, Shelley, has just contacted you thrice now, however, your mobile phone is just ringing and goes to voicemail. She left a voicemail message and requested that you send us a private message with an alternative contact number and preferred call back time.
Your Complaint resolution is important to us. Please provide us with the requested information so we can contact you, obtain further information and complete an investigation.
Thank You
The Wonga Team
We're sorry about your experience.
Our Complaints Manager, Shelley, has just contacted you thrice now, however, your mobile phone is just ringing and goes to voicemail. She left a voicemail message and requested that you send us a private message with an alternative contact number and preferred call back time.
Your Complaint resolution is important to us. Please provide us with the requested information so we can contact you, obtain further information and complete an investigation.
Thank You
The Wonga Team
CL
Celeste L's updateReviewer Update
23 Aug 2019, 15:40Please send me Shelsley number that I can phone her back you can either send the number here or my telephone number that you have on your system but think it will be the safest if you send it via email then I have proof that you really send the number. As with so many messages before it's impossible that she cannot get held of me I always have my phone with me and nobody called me on my phone
CL
Celeste L's update23 Aug 2019, 15:40
Reviewer Update
Please send me Shelsley number that I can phone her back you can either send the number here or my telephone number that you have on your system but think it will be the safest if you send it via email then I have proof that you really send the number. As with so many messages before it's impossible that she cannot get held of me I always have my phone with me and nobody called me on my phone
Wonga's replyOfficial
23 Aug 2019, 15:44Shelley does not have a direct contact number. You're welcome to contact her on our Call Centre number *** (Zero-Eight-Six-One-Nine-Six-Six-Four-Two-One) or email her on ***.
Wonga's reply23 Aug 2019, 15:44
Official
Shelley does not have a direct contact number. You're welcome to contact her on our Call Centre number *** (Zero-Eight-Six-One-Nine-Six-Six-Four-Two-One) or email her on ***.
CL
Celeste L's updateReviewer Update
23 Aug 2019, 20:40As looking at the time no one send me the telephone number of Shelsley to call and sort out this mess to find out about loan or to refund the lot of money I already paid for a loan that seems never will happened. I wish their is a way to sort this and warn every person who think before they take a loan with this people. You pay in and pay in and don't see a cent
CL
Celeste L's update23 Aug 2019, 20:40
Reviewer Update
As looking at the time no one send me the telephone number of Shelsley to call and sort out this mess to find out about loan or to refund the lot of money I already paid for a loan that seems never will happened. I wish their is a way to sort this and warn every person who think before they take a loan with this people. You pay in and pay in and don't see a cent
Wonga's replyOfficial
26 Aug 2019, 08:02Hi Celeste,
We're really sorry about your **** experience.
We never request our customers to make an upfront payment before receiving a loan. This is definitely not how our services work.
As previously mentioned, we do not have a direct contact number for our Complaints manager. Hello Peter does not allow us to publicly post a contact number or email address as it's hidden and reflects as asterix *.
You're welcome to contact her on our Call Centre number ********** (Zero-Eight-Six-One-Nine-Six-Six-Four-Two-One) or email her on ***********.
Alternatively, please provide us with an alternative contact number as we have contacted you on numerous occasions on the number reflecting on Hello Peter, however, the phone is never being answered, it just rings and goes to voicemail.
Your complaint resolution is important to us.
Please contact us or send us a private message with an alternative contact number.
Thank You
The Wonga Team
We're really sorry about your **** experience.
We never request our customers to make an upfront payment before receiving a loan. This is definitely not how our services work.
As previously mentioned, we do not have a direct contact number for our Complaints manager. Hello Peter does not allow us to publicly post a contact number or email address as it's hidden and reflects as asterix *.
You're welcome to contact her on our Call Centre number ********** (Zero-Eight-Six-One-Nine-Six-Six-Four-Two-One) or email her on ***********.
Alternatively, please provide us with an alternative contact number as we have contacted you on numerous occasions on the number reflecting on Hello Peter, however, the phone is never being answered, it just rings and goes to voicemail.
Your complaint resolution is important to us.
Please contact us or send us a private message with an alternative contact number.
Thank You
The Wonga Team
Wonga's reply26 Aug 2019, 08:02
Official
Hi Celeste,
We're really sorry about your **** experience.
We never request our customers to make an upfront payment before receiving a loan. This is definitely not how our services work.
As previously mentioned, we do not have a direct contact number for our Complaints manager. Hello Peter does not allow us to publicly post a contact number or email address as it's hidden and reflects as asterix *.
You're welcome to contact her on our Call Centre number ********** (Zero-Eight-Six-One-Nine-Six-Six-Four-Two-One) or email her on ***********.
Alternatively, please provide us with an alternative contact number as we have contacted you on numerous occasions on the number reflecting on Hello Peter, however, the phone is never being answered, it just rings and goes to voicemail.
Your complaint resolution is important to us.
Please contact us or send us a private message with an alternative contact number.
Thank You
The Wonga Team
We're really sorry about your **** experience.
We never request our customers to make an upfront payment before receiving a loan. This is definitely not how our services work.
As previously mentioned, we do not have a direct contact number for our Complaints manager. Hello Peter does not allow us to publicly post a contact number or email address as it's hidden and reflects as asterix *.
You're welcome to contact her on our Call Centre number ********** (Zero-Eight-Six-One-Nine-Six-Six-Four-Two-One) or email her on ***********.
Alternatively, please provide us with an alternative contact number as we have contacted you on numerous occasions on the number reflecting on Hello Peter, however, the phone is never being answered, it just rings and goes to voicemail.
Your complaint resolution is important to us.
Please contact us or send us a private message with an alternative contact number.
Thank You
The Wonga Team
CL
Celeste L's updateReviewer Update
26 Aug 2019, 08:17As with so many times before i thinkii can wrote here till im 80 but will get nowhere they have all my details ans still dont contact me or send me on my contact details they haveaa other number for shelley or email adress and ifii read on other places it seems its how wonga operate and also on the different replys the story doesnt stay the same so I stick to it WONGA ***** PEOPLE MONEY AND NEVER RECEIVE ANY LOANS/FUNDS
CL
Celeste L's update26 Aug 2019, 08:17
Reviewer Update
As with so many times before i thinkii can wrote here till im 80 but will get nowhere they have all my details ans still dont contact me or send me on my contact details they haveaa other number for shelley or email adress and ifii read on other places it seems its how wonga operate and also on the different replys the story doesnt stay the same so I stick to it WONGA ***** PEOPLE MONEY AND NEVER RECEIVE ANY LOANS/FUNDS
Wonga's replyOfficial
26 Aug 2019, 08:27Our Complaints manager just contacted you on your mobile phone and the phone is still not being answered. She also sent you an email. Please reply to her email with the requested information.
Wonga's reply26 Aug 2019, 08:27
Official
Our Complaints manager just contacted you on your mobile phone and the phone is still not being answered. She also sent you an email. Please reply to her email with the requested information.