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NM
Ntombie M

1 reviews | Active since Aug 2024

26 Aug 2024, 22:25

Take time to close account

Hi wonga, My balance keeps increasing, of wish i was told i qualify for 50% discount of which i paid, i even sent proof of payment.

When are you closing the account?

0
Replies (7)
Wonga
Wonga's reply27 Aug 2024, 10:45
Official
Hi Ntombie ,

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your ID number, Name, and Surname on your account so we may assist further.

Thanks,The Wonga Team 

Best regards,

NM
Ntombie M's update27 Aug 2024, 12:20
Reviewer Update
ID: ***
Ntombifikile Mzana
Wonga
Wonga's reply27 Aug 2024, 12:30
Official
Hi Ntombie

Thank-you for your message and for confirming your details and patience while we reviewed your account. 

Please refer to our response that will be sent to your registered email address by the Customer Care Team regarding your enquiry. 

Thanks,
The Wonga Team

Best regards,

NM
Ntombie M's update27 Aug 2024, 12:37
Reviewer Update
Ok thank you,
Hope they will communicate, i sent emails to collections and customer care but i got no response
Wonga
Wonga's reply28 Aug 2024, 09:51
Official
 Hi Ntombie

Thank-you for your patience while we reviewed your account. 

Your settlement discount has been updated and your loan is paid in full 

Thanks,
The Wonga Team 

Best regards,

NM
Ntombie M's update28 Aug 2024, 10:04
Reviewer Update
Thank you for closing the account, Your services are up notch, the only problem i can point out for improvement is response on emails.
Wonga
Wonga's reply28 Aug 2024, 10:05
Official
Hi Ntombi

We appreciate the positive feedback. 
We are thrilled that you are happy with our service. 

Please go to my profile and reviews to rate if you would recommend us to your friends and Family.   
                                                                                                                                  
We love hearing from you, so keep in touch and continue to rate the level of service you receive from us regularly.
 
Thanks
The Wonga Team. 

Best regards,