RM
Refiloe M

1 reviews | Active since Jan 2018

03 Jan 2018, 12:31

STUPID CALL CENTRE AGENTS AND MANAGER

Wonga debited my account and now they are unable to locate the payment.They accredited me a loan and debited the loan same day and are blaming my bank for that gliche.Now they are saying I repaid a loan that I got last month but I owe for the previous month.I ask them how that is possible and they said because I reversed the loan repayment that they received after receiving the loan they accredited me.Carmen some manager cannot even explain nor read a mere bank statement and their agents are as useless as they don't know how their own services work.Pathetic services!

0
Replies (1)
Wonga
Wonga's reply08 Jan 2018, 11:34
Official

Hi Refiloe

Sonja has attempted to contact you on several occasions - but unfortunately has not been successful. We would like to explain the process to you again, so that you are left with a better understanding and feel rest assured that we do our best, in all we do, for our valued Customers.

Thank you

The Wonga Team

The Wonga Team