FY
Freddie Y
1 reviews | Active since Feb 2022
02 Feb 2022, 07:36
Stole my Money: They were paid and still Debited my Acc.
When Wonga need their money by all means they get it. But us as customers?? I paid Wonga back directly to their Absa bank account, but I was still debited as well. So they got paid twice. They say 48 hours to get back to you yet I still have no Refund after this 48 hours. Now no one responds to reverse the payment! And their customer service phone line is *******. Will be seeking legal recourse if my issue persists, as no one takes these companies to task.
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
02 Feb 2022, 09:06Hi Freddie,
We humbly apologize for any inconvenience caused.
We can confirm that we have attached your proof of payment
to your Wonga account and our finance team has processed
an urgent refund.
The funds should clear in your bank account in the next
24-48 working hours.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that we have attached your proof of payment
to your Wonga account and our finance team has processed
an urgent refund.
The funds should clear in your bank account in the next
24-48 working hours.
Thank you for your patience.
The Wonga Team.
Wonga's reply02 Feb 2022, 09:06
Official
Hi Freddie,
We humbly apologize for any inconvenience caused.
We can confirm that we have attached your proof of payment
to your Wonga account and our finance team has processed
an urgent refund.
The funds should clear in your bank account in the next
24-48 working hours.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that we have attached your proof of payment
to your Wonga account and our finance team has processed
an urgent refund.
The funds should clear in your bank account in the next
24-48 working hours.
Thank you for your patience.
The Wonga Team.
FY
Freddie Y's updateReviewer Update
02 Feb 2022, 09:25Thank you, that I'll finally be attended to. As I have used your services for a considerable length of time due to the simplicity of the service, however have been very disappointed with the current state of customer service: replying to emails/calls assuring customers- during this time. Please improve in this regard.
FY
Freddie Y's update02 Feb 2022, 09:25
Reviewer Update
Thank you, that I'll finally be attended to. As I have used your services for a considerable length of time due to the simplicity of the service, however have been very disappointed with the current state of customer service: replying to emails/calls assuring customers- during this time. Please improve in this regard.
Wonga's replyOfficial
02 Feb 2022, 10:16Hi Freddie,
Thank you for your response.
We can confirm that our contact center is experiencing very high volumes.
Our customer care team will attend to your emails and we are
working on the backlog,
Thank you for your feedback.
The Wonga Team.
Thank you for your response.
We can confirm that our contact center is experiencing very high volumes.
Our customer care team will attend to your emails and we are
working on the backlog,
Thank you for your feedback.
The Wonga Team.
Wonga's reply02 Feb 2022, 10:16
Official
Hi Freddie,
Thank you for your response.
We can confirm that our contact center is experiencing very high volumes.
Our customer care team will attend to your emails and we are
working on the backlog,
Thank you for your feedback.
The Wonga Team.
Thank you for your response.
We can confirm that our contact center is experiencing very high volumes.
Our customer care team will attend to your emails and we are
working on the backlog,
Thank you for your feedback.
The Wonga Team.