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PK
Paula K

1 reviews | Active since Nov 2017

20 Mar 2023, 15:42

Still not canceling DEBICHECK it's been 2 months.

Wonga you still haven't canceled the debicheck and on the previous Hello Peter post you said that it would be done. Why has it not been done? It is going to go off and I am not going to be happy as I already paid it. You never reply to peoples email or call back on call back requests. Will you cancel this or do I need assistance from the Ombudsman for Financial Institutions and the NCR.

0
Replies (7)
Wonga
Wonga's reply21 Mar 2023, 08:15
Official
Hi Paula, 

We sincerely apologize for the inconvenience caused. 

We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.

Please provide us with your ID number so that we can review your account and revert with feedback.

Thank you for your patience.

The Wonga Team.
Wonga
Wonga's reply21 Mar 2023, 09:50
Official
Hi Paula,

Thank you for your response.

We have tried contacting you with regards to your query, 

please provide us with the best time and contact number in order to further assist you. 

Kind regards, 

The Wonga Team. 
PK
Paula K's update21 Mar 2023, 10:25
Reviewer Update
I am busy in online classes so my phone can't accept any calls, thats why I email all the time. Please respond back to my emails in order for me to have your communication on writing as well please. This extra debicheck better not go off! It's not right that people have to revert to hello peter in order to get some response when they have queries. Please email me, go through your emails and reply to my emails, I will forward all my emails again that I have sent regarding the second debicheck. Please respond to my emails and don't try and call as I can not take any calls, I have a job to do.
Wonga
Wonga's reply21 Mar 2023, 10:51
Official
Hi Paula, 

Thank you for your response. 

We have assigned a Senior Consultant to further assist you with your query

via our email platform. 

Thank you for your time and patience. 

The Wonga Team. 
PK
Paula K's update22 Mar 2023, 19:43
Reviewer Update
Still no cancelation of the debicheck and the date is 2 days away.
I will not be happy if I have to pay double as this is something I have been trying to get wonga to solve now for over a month.
Please get this sorted before the date 25th March. Please please. I mail every day and no one is helping me.
PK
Paula K's update23 Mar 2023, 07:44
Reviewer Update
I have made an appointment for legal assistance if this is not resolved by end of Business day 23 March 2023. You guys are stalling this so that the debicheck still goes off then I struggle to get the funds back. Don't push me! Cancel the ****** thing! I have again sent numerous emails. If this does not get resolved me and my legal assistance can take it to a much higher matter, I don't mind. TODAY! I have been asking nicely for to long now and being ignored now I am over it. FIX IT.
Wonga
Wonga's reply23 Mar 2023, 07:55
Official
HI Paula, 

We can confirm that we have received and responded to you emails. 

Please revert back to your emails as a Complaints manager

is currently assisting with your query. 

Kind regards, 

The Wonga Team.