NvdH
Naomi van den Heever
1 reviews | Active since Jul 2015
07 Jul 2015, 14:39
SO DISSAPOINTED
I have been a client of Wonga for quite a while. I ALWAYS paid my loan on-time. The last time I app**** for a loan, which was approved, they asked me to upload a payslip. I uploaded my bank statements and a payslip I received. That was not what they wanted, but they could not tell me what they need. I then left it. I app**** for a loan this morning just to have the answer that it could not be approved. They gave me a long story why not, but I am NOT SATISFIED with this answer. As my credit record is very good and I am a up to date payer in ALL my accounts. <br> I would like to get a PROPER answer from them. <br> They give you a phone number to call if you have any problems, but the number is for their legal department. They ask your ID and if I give mine they say they do not have me on their system. HELLOOOOOO I will NOT be at the legal department AS I ALWAYS PAY MY DEBT!!! <br> You cannot get through to them at all. Nobody calls you back and when you talk to the people online they help you with preset answers they have on their computers. <br> I DEMAND A ANSWER from WONGA as I am a loyal client and a GOOD payer! <br>
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Wonga's replyOfficial
07 Jul 2015, 15:38Hello naomivdheever,
Dear Naomi,
Thanks for your message. According to our system, your application was declined for affordability reasons. New amendments to the National Credit Act has tightened lending criteria and we have to look at the total financial picture of customers. This includes outstanding loans, debit and credit card repayments etc. It if appears that your loan repayment is more than your disposable income, we would be unable to approve a loan for you. Please let me know if have any further questions or if Customer Services can assist you further.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Dear Naomi,
Thanks for your message. According to our system, your application was declined for affordability reasons. New amendments to the National Credit Act has tightened lending criteria and we have to look at the total financial picture of customers. This includes outstanding loans, debit and credit card repayments etc. It if appears that your loan repayment is more than your disposable income, we would be unable to approve a loan for you. Please let me know if have any further questions or if Customer Services can assist you further.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Best regards,
Wonga's reply07 Jul 2015, 15:38
Official
Hello naomivdheever,
Dear Naomi,
Thanks for your message. According to our system, your application was declined for affordability reasons. New amendments to the National Credit Act has tightened lending criteria and we have to look at the total financial picture of customers. This includes outstanding loans, debit and credit card repayments etc. It if appears that your loan repayment is more than your disposable income, we would be unable to approve a loan for you. Please let me know if have any further questions or if Customer Services can assist you further.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Dear Naomi,
Thanks for your message. According to our system, your application was declined for affordability reasons. New amendments to the National Credit Act has tightened lending criteria and we have to look at the total financial picture of customers. This includes outstanding loans, debit and credit card repayments etc. It if appears that your loan repayment is more than your disposable income, we would be unable to approve a loan for you. Please let me know if have any further questions or if Customer Services can assist you further.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Best regards,