Item: Wonga
Rating: 1

Wonga's replyOfficial

10 Mar 2025, 11:08

Hi Tiny

Thank-you for your feedback.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please confirm your Name, Surname and registered SA ID number, so we can assist further.

Thanks,
The Wonga Team

Wonga's reply10 Mar 2025, 11:08

Official

Hi Tiny

Thank-you for your feedback.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please confirm your Name, Surname and registered SA ID number, so we can assist further.

Thanks,
The Wonga Team

's updateReviewer Update

10 Mar 2025, 11:10

Tiny Nontulo, ***

's update10 Mar 2025, 11:10

Reviewer Update

Tiny Nontulo, ***

Wonga's replyOfficial

10 Mar 2025, 13:36

Thank-you for confirming your details, Tiny

Our systems show we have sent a debit order mandate to your bank for you to approve.

Please login to your banking app or cellphone banking and approve our mandate under Debit orders

Thanks,
The Wonga Team

Wonga's reply10 Mar 2025, 13:36

Official

Thank-you for confirming your details, Tiny

Our systems show we have sent a debit order mandate to your bank for you to approve.

Please login to your banking app or cellphone banking and approve our mandate under Debit orders

Thanks,
The Wonga Team

's updateReviewer Update

10 Mar 2025, 13:41

You are equally not being helpful, had you checked properly you would have seen that your call center advised that they have a technical problem affecting debit order mandates, as such i have not received it. I have called more than three times and have been advised to wait. The wait is just too long. The question how long should i wait? i was told i would automatically get another debit check Saturday at 10 am and i did not.

's update10 Mar 2025, 13:41

Reviewer Update

You are equally not being helpful, had you checked properly you would have seen that your call center advised that they have a technical problem affecting debit order mandates, as such i have not received it. I have called more than three times and have been advised to wait. The wait is just too long. The question how long should i wait? i was told i would automatically get another debit check Saturday at 10 am and i did not.

Wonga's replyOfficial

10 Mar 2025, 14:25

Hi Tiny

We had Maintenace done on mandates and some applications were affected.

Our technical team has just manually resent and refreshed your mandate.
Please check your banking app or cellphone banking and approve our mandate under Debit orders

If it does not populate within the next hour, please let us know.

Thanks,
The Wonga Team

Wonga's reply10 Mar 2025, 14:25

Official

Hi Tiny

We had Maintenace done on mandates and some applications were affected.

Our technical team has just manually resent and refreshed your mandate.
Please check your banking app or cellphone banking and approve our mandate under Debit orders

If it does not populate within the next hour, please let us know.

Thanks,
The Wonga Team

's updateReviewer Update

10 Mar 2025, 15:40

I have not received a debit check, its been over an hour since your last message.

's update10 Mar 2025, 15:40

Reviewer Update

I have not received a debit check, its been over an hour since your last message.

Wonga's replyOfficial

10 Mar 2025, 17:23

Thank-you for getting back to us Tiny

Our Technical team has escalated your account to our 3rd party service provider for investigation.

We will provide feedback shortly

We understand your frustration and sincerely apologize for the inconvenience caused.

Thanks,
The Wonga Team

Wonga's reply10 Mar 2025, 17:23

Official

Thank-you for getting back to us Tiny

Our Technical team has escalated your account to our 3rd party service provider for investigation.

We will provide feedback shortly

We understand your frustration and sincerely apologize for the inconvenience caused.

Thanks,
The Wonga Team

Slow service